Supervisor Visitor Centre

Supervisor Visitor Centre Temporary Part-time (14 hrs per week) until February 2026 opportunity Office location – Sea Acres Rainforest Centre, Port Macquarie - Pacific Drive Salary relative to experience, and ranges from $97,027 to $107,059 pro rata plus employer’s contribution to superannuation Do you want your work to make a difference for NSW? Working to protect the state’s environment and heritage. About the role National Parks and Wildlife Service has a unique opportunity for a Supervisor Visitor Centre to work as part of the team and contribute towards the conservation of the natural environment, flora, fauna and Aboriginal heritage. This role is all about delivering outstanding customer service while leading a cohesive, high-performing team in an incredible natural setting. Key responsibilities include supporting your team in managing inquiries, overseeing retail operations, and ensuring financial sustainability, as well as enhancing customer experiences through thoughtful merchandising, product development, and service delivery. You'll guide and support a dedicated team of staff and volunteers, foster a positive and collaborative work environment, and implement strategies to optimise revenue and improve operations. With a focus on maintaining safe, functional, and welcoming facilities, this role offers the chance to make a real impact in an inspiring location. About You To thrive in this role, you’ll bring experience in managing visitor services and retail operations, with a focus on promoting the unique natural and cultural heritage of the area. You’ll have a strong background in retail systems for managing stock, security, and financial performance, paired with the ability to create meaningful and engaging visitor experiences. Equally important are your leadership and people skills, enabling you to inspire a cohesive, high-performing team dedicated to outstanding customer service. With strong communication and problem-solving abilities, you’ll be proactive, detail-oriented, and ready to make a positive impact in a dynamic and rewarding environment. Essential Requirements Demonstrated ability to develop, manage and promote visitor services and an information and retail outlet. Relevant knowledge and the ability to inform visitors of the natural and cultural heritage values of the conservation reserves and the visitor services and facilities that are available. Demonstrated ability to use retail management systems to monitor and report on financial performance, stock control and security. This role requires a Current Australian Drivers Licence and a Current Working with Children check. For more information read the full Role Description: Supervisor Visitor Centre Who we are The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy. DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations. DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry. We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment. What we can offer you NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge. Accrued days off in addition to Annual Leave Corporate wellbeing programs, including the Fitness Passport Learning and development opportunities, including in-house training. What we do About NSW National Parks & Wildlife Service Visit a park North Coast Branch Overview To Apply If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role. Applications close Sunday 9 February 2025 at 11:55PM. Should you require further information about the role please contact Ann Walton ann.waltonenvironment.nsw.gov.au or on 0459 848 713 . A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months. Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI community, and people from diverse ethnic and cultural backgrounds. Looking for more information or assistance in applying? Our commitment to a diverse and inclusive workplace. How we encourage and support people with disability Information and adjustments for individual needs for the recruitment process and the workplace. If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.tadpie.nsw.gov.au or contacting Ronda Swaysland on 0400 288 239 (please mention reference number 540660). If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn Find us on Facebook , Instagram, X (Twitter), YouTube and LinkedIn .

Location: Sancrox, AU

Posted Date: 2/1/2025