Telephonist Level 1 - Perm FT/PT and Casual

: Permanent Full Time, Part Time or Casual, up to 38 hours per week Location: Bankstown Hospital Position Classification: Telephonist Level 1 Remuneration: $28.68 - $32.27 per hour Requisition ID: REQ547741 Application Close Date: 09/02/2024 Interview Date Range: 12/02/2025 - 19/02/2025 Contact Details: Aishwarya Shivagurunathan | aishwarya.shivagurunathanhealth.nsw.gov.au About The Opportunity Join a key team at Bankstown Lidcombe Hospital as a Switchboard Operator, where you will be an integral part of providing essential communication services 24/7. In this role, you will manage incoming calls, respond to emergency alerts, and ensure seamless communication across the hospital, connecting patients, staff, and external stakeholders efficiently. You will also assist with paging staff and facilitate various operational communication needs. This role requires full availability for a 24/7 rotating roster, including weekends and public holidays. If you thrive in a fast-paced, team-oriented environment and are passionate about delivering high-quality communication, this opportunity allows you to make a direct impact on hospital operations and patient care. We’re looking for someone with strong communication skills, a customer-focused mindset, and the ability to contribute positively to our hospital’s team culture. What You'll Be Doing The Switch Board Operator is responsible for providing a courteous and efficient communication service within Bankstown-Lidcombe Hospital. This operator is an integral part of the switch service at Bankstown-Lidcombe Hospital, providing assistance 24 hours, 7 days a week. Where you'll be working Bankstown-Lidcombe Hospital is located in the city of Bankstown and is in one of the most multicultural local government areas (LGA) in Australia. This hospital has tertiary affiliations with three universities and offers a range of roles and experiences to employees. The hospital receives highly diverse presentations in ED as well as having general medical and surgical services and sub-specialty services across the hospital. Working at Bankstown-Lidcombe Hospital is a truly rewarding experience which allows you to make a real difference to the multicultural community. Being part of the team at Bankstown Lidcombe Hospital means you will be a part of a friendly and enthusiastic group of people where you will be truly valued in your work. Being a smaller hospital, you are seen as part of the wider Bankstown-Lidcombe Hospital Family where you are known to the other staff and your patients. Bankstown-Lidcombe Hospital is like no other in our district and offers unmatched career development and progression opportunities and the hospital focuses on regular training and upskilling. There are regular occasions for working in more senior role and you will have a great management team who dedicte themselves to providing safe, quality patient care through ensuring they have a cohesive and dynamic team. How To Apply To be considered for this position, please ensure you address the below questions as thoroughly as possible. View our application guide for information on how to respond to criteria and improve your application. Demonstrated ability to work a 24-hour, 7-day per week rotating roster, including weekends and public holidays.Effective communication, interpersonal, and customer service skills, including liaising with staff and internal/external stakeholders via written, verbal, email, and telephone.Capacity to work under broad supervision and manage a diverse range of tasks as an effective member of a team in a high-pressure, high-volume environment.Ability to contribute positively to a supportive team culture, demonstrating initiative, judgment, and adaptability while fostering a collaborative and respectful work environment. How do you approach maintaining positivity and supporting your colleagues in a busy and high-stress environment? Need more information? Click here for the Position Description Find out more about applying for this position Additional Information Salary Packaging South Western Sydney Local Health District employees are able to enjoy the benefits of salary packing. Visit Smart Salary for more details. Health & Fitness South Western Sydney Local Health District employees receive discounted Gym Membership/Corporate Wellbeing Programs, including Fitness Passport. Transforming Your Experience Transforming Your Experience (TYE) is SWSLHDs key strategy to always positively transform your, our patients, our consumers, our staffs and our communities experiences across our organisation and services. Our vision is that our care is always safe, high quality and personalised and all our staff are supported and empowered to achieve their full potential. SWSLHD upholds the CORE Values – Collaboration, Openness, Respect and Empowerment. To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency. At South Western Sydney Local Health District we are proud to be an equal opportunity employer, where we don’t just accept differences but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of ⚫️ Aboriginal and/or Torres Strait Islander ⚫️ background, people with a disability and people from the LGBTQI community to apply. SWSLHD is committed to driving a child safe culture that upholds children and young people’s rights. We strive to ensure children and young people feel safe, supported and included in their care. Existing staff of SWSLHD and those seeking employment are required to take the safety, welfare and wellbeing of children and young people seriously while taking action to keep them safe from harm and abuse. Connect with us on Twitter, Facebook and LinkedIn.

Location: Liverpool, AU

Posted Date: 2/1/2025