Claims Specialist

The Company A global leader within the corporate sector, this organisation based in Hawthorn East works with Australia's most recognisable brands and provides practical solutions to significant and minor individual challenges. Due to substantial growth, a new opportunity exists for a vibrant and passionate Customer Service Claims Specialist to join their established team. The Benefits Work from home - 2-3 days per week Opportunities for professional and career development Excellent induction and on the job training program Great rewards and incentives offered throughout the year Inclusive workplace culture with a cultural paid day off Meditation and mindfulness programs offered The Position Reporting to the Claims Team Leader, your responsibilities will include but not be limited to: Answer and manage claims enquiries from calls, emails and online quickly and efficiently Deliver exceptional customer service in a timely and professional manner Manage the customer claims process from lodgement, assessment to settlement Provide accurate and timely responses to all enquiries via phone and email, ensuring detailed notes, keeping customers well informed of claim status and progress Liaise regularly with internal & external departments regarding escalated issues, investigations and customer disputes Inform key stakeholders and third-party providers of updates on the claim progress Collaborate with others sharing knowledge to achieve team goals Innovative solutions to settle claims in a timely manner The Candidate The successful candidate will possess the following: Excellent communication skills both written and verbal A positive attitude with a drive for customer resolution Ability to think on your feet with high productivity Articulate way of work, with high attention to detail Strong decision-making and problem-solving skills Demonstrated ability to work amongst a team Highly favourable Previous claims management experience Complaint resolution or customer escalations This role is operating from 9:00am - 5:00pm Monday through Friday. This organisation is experiencing growth and is looking to appoint the right candidate for an immediate start. Please hit the 'Apply Now' button to submit your application, or alternatively contact Danira Dulic on 03 9088 2279 for a confidential discussion.

Location: Box Hill South, AU

Posted Date: 2/1/2025