Implementation Specialist

This is a Implementation Specialist role with one of the leading companies in AU right now Karbon with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Karbon The opportunity As an Implementation Specialist at Karbon, you'll join an amazing team to provide support to customers by way of onboarding, data migration, implementation, and training on the Karbon platform, driving client satisfaction and ensuring that considerable value is realised by clients on our platform in their first 90 days. Karbon is looking for the type of person who enjoys meeting new people, working directly with customers, excel data and solving problems. You are able to manage multiple tasks and relationships while remaining positive and upbeat. As an Implementation Specialist, you will Serve as the project manager for clients to guide them through the onboarding process, and help them get the highest possible value from the product Lead meetings regularly with clients; including kick-off meetings, consultative process sessions, and training sessions Work with clients to import their data (contacts and work items) into Karbon using excel and various excel tools Facilitate overview sessions of our customer’s Karbon setup and revise and/or update settings to best suit their needs About You You are comfortable managing multiple projects at once You are comfortable meeting with clients through Zoom You have excellent communication skills with the ability to explain material in an easy-to-understand format You are able to answer questions clearly and concisely on the fly You have a consultative nature with a humble confidence to challenge firms to think about their processes differently You are an Excel data wrangler You enjoy detailed/intricate work and data integrity You thrive working from home Bonus points if you have: Accounting or tax industry experience Previous experience working at a company that sells Workflow, Accounting, or Project Management software Previous experience in onboarding software Deep knowledge and previous experience using Karbon Startup environment experience Why work at Karbon? Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines 4 weeks annual leave plus 5 extra "Karbon Days" off a year Flexible working environment Work with (and learn from) an experienced, high-performing team Be part of a fast-growing company that firmly believes in promoting high performers from within A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback Generous parental leave If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Karbon. ✅ Applying here is the first step in the hiring process for this role at Karbon. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

Location: Middle Park, AU

Posted Date: 2/1/2025