Course and Unit Advisor

Join a highly motivated and enthusiastic teamMake a positive impact on the lives of our studentsThe positions are based across our Footscray Park, City Tower and St Albans campuses About Us:At Victoria University, our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly. One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride. About the Role:The Course and Unit Advisor (CUA) will apply a broad range of knowledge and expertise across an academic College’s coursework program to support students, Course Chairs and other Academic and Professional staff. The Course and Unit Advisor is required to be the subject matter expert for current students needing advice related to course and unit queries ensuring that they are well equipped to successfully complete their studies at Victoria University (VU). An example of duties you may perform will include:Provide accurate, timely and documented advice to students on course progression, including course mapping, administration, enrolment and advanced standing.Work collaboratively with Student Services, Student Administration and College staff to support students and academic staff with matters related to course and unit advice.Assist in the development and improvement of effective processes that contribute to the delivery of exceptional service to students. There are multiple full time, continuing positions available at a HEP 6 classification with the salary range being, $87,380.58 - $94,582.01, plus 17% superannuation, working 36.75 hours per week. About You:If you thrive being part of a team and enjoy supporting students to succeed in their studies, then this is the position for you.Your excellent communication skills and commitment to providing outstanding customer service will be a key factor in setting you up for success in this interesting and diverse role.You will need to have a good understanding of the student life cycle and a demonstrated ability to resolve enquiries and complaints in a timely and effective manner, while at the same time recognising the point at which enquiries may need to be escalated.Dealing with students from diverse backgrounds, you will play an important role as a positive influence on their perceptions of university life.A full list of selection criteria is available in the Position Description. What We Offer:For information on our employee benefits, please visit https://www.vu.edu.au/staff/benefits-services-for-staff. How to Apply: To view a copy of the position description and/or to apply for the role, please visit our Career Website. Note: Applications which do not address the selection criteria (as outlined on the PD) will not be considered. Your application must include:A cover letter,Your curriculum vitae/resume,Your responses to the selection criteria listed on page 3 of the Position Description.Evidence of applicable qualifications, licenses and registrations Who Do You Contact?For further information relating to the position, please contact Breanne Elliott, Manager, Course Advice, at Breanne.Elliottvu.edu.au Application Closing Date: Sunday 9th February (11:59pm AEDT)To discuss any required adjustments or needs during the recruitment and selection process, please reach out to Shiva Foroutan, from the Recruitment and Rewards team at shiva.foroutanvu.edu.au. Our Commitment to Protecting Country: Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share. Our Commitment to Diversity and Inclusion at VU:The University encourages applications from women, gender diverse, Aboriginal and Torres Strait Islander people and individuals from under-represented backgrounds in this field. The University believes that diversity of the workforce adds value to the University and creates a stronger, richer working environment for everyone. The University is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process for candidates with particular access needs. Candidates who require adjustments are encouraged to contact the designated person in this advert to discuss their needs.

Location: Middle Park, AU

Posted Date: 2/1/2025