Member Experience Consultant in Perth CBD

Agency: Member Services Job no: 494244 Work type: Permanent full time Location: Perth CBD Categories: Member Services & Sales HBF benefits Salary from 62K Super Fully subsidised Gold Hospital Elevate Insurance Cover Hybrid working – Based from our central CBD office plus 2 work from home days (after your initial probation period) 3 wellbeing days off a year on top of our standard 20 days annual leave 2 volunteering days per year 18 weeks paid parental leave Access to corporate discounts across a range of gyms, retail, restaurants, and hotels As a Member Experience Consultant at HBF, you’ll be there in the moments that matter to our members. You will operate in a vibrant contact centre environment as the first point of contact for new and existing member queries through phone, email and chat, identifying their needs and recommending the right products. You will be there for our members guiding them through a wide range of life moments from welcoming a new baby to supporting their loved ones through life-critical medical treatment as they reach out to understand their health cover. Let’s talk about you Are you a team player with a natural ability to communicate empathetically and deliver member-focused solutions? Do you take pride in your work and possess a genuine curiosity for finding innovative ways to achieve exceptional outcomes that positively impact our members and the broader community We are seeking individuals with a strong customer service focus and solid computer literacy skills. Whether your customer service experience is in retail, hospitality or you’re looking to return to the workforce and are adaptable and resilient we would love to hear from you If you’re looking for a full-time role in a fun and supportive environment with opportunity to grow, we have a passion for harnessing our people potential. Next steps After submitting your resume your application suitable candidates will be contacted to attend an assessment centre at our Wellington Street office on Tuesday 4th of February from 10am – 12pm. Next steps include reference checks and a national police clearance then if successful, you will undertake our bespoke fully paid training program to give you the tools you need to start helping our members the HBF way commencing from Monday 17th February. Apply now - It’s simple and quick Just click on the “Apply Now" button to complete your application. At HBF, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. HBF is a place of belonging. We are proud of who we are, and we encourage applications from diverse groups such as Indigenous and Torres Strait Islander people, physical ability, age, sexual orientation, gender identity or expression and family background, including caring responsibilities. Advertised: Jan 24 2025 W. Australia Standard Time Application close: Jan 31 2025 W. Australia Standard Time

Location: Perth CBD, AU

Posted Date: 2/1/2025