Help Desk Support

Job Description Job Description This Company is looking to bring on a group of Tech Support Agents to support the internal employees of Wells Fargo via inbound phone calls. Agents will be trained on the internal tools, systems, processes and will be responsible for managing a ticketing que and helping troubleshoot issues that the employees are experiencing. Types of calls could include: password resets, server issues, VPN/connection issues, outlook, specific application issues, etc. The first week of the role will involve agents going through compliance courses, the second week is a 1 week instructor lead virtual training. After training is over agents will move into their designated shifts and start taking phone calls. During this time they will have support from managers and employees at the company to answer questions and provide on the job training until they are comfortable. Top Skills' Details 1. Phone support experience (Call center or help desk or others) 2. Tech support capabilities 3. Experience working with a ticketing tool for documentation would be ideal must have reliable internet connection and a quiet work from home environment REMOTE BUT MUST SIT IN PHOENIX, DALLAS, DES MOINES MARKETS

Location: Des Moines, IA, US

Posted Date: 1/30/2025