Cloud Support Engineer

Junior Cloud Operations Engineer Central Glasgow, Hybrid working Please dont apply if you are not located near Glasgow City Center for this hybrid position We’re Hiring: Junior Cloud Engineer Are you ready to take your next step into the exciting world of cloud technology? We’re looking for a Junior Cloud Engineer to join our team and help deploy, support, and enhance our cutting-edge software solutions within an AWS cloud infrastructure . What You’ll Do: Set up and deploy our software using Terraform and Ansible . Triage, review, and escalate customer alerts, incidents, and service requests. Ensure all tasks are completed within agreed SLAs . Create knowledge base troubleshooting articles for recurring issues. Collaborate with internal teams to provide exceptional product and service support. Learn and grow your expertise in AWS technologies , working towards Foundation and Associate-level certifications. Essential Skills: 2 years of experience in frontline technical support or equivalent. Willingness to participate in a 24/7 on-call support rota . Experience with Linux command-line utilities such as grep, sed, awk, and top. A can-do attitude with a strong desire to learn and grow in the Cloud Operations team. Excellent attention to detail, teamwork, and communication skills (written and verbal). Desirable Skills: Understanding of cloud technologies such as AWS , Google Cloud , or Azure . Experience with scripting languages . Familiarity with Atlassian tools (Jira, Confluence, Bitbucket). Experience in creating knowledge base troubleshooting articles . Why Join Us? You’ll have the opportunity to: Work with leading-edge AWS cloud infrastructure . Grow your skills with a structured learning pathway toward AWS certifications. Be part of a supportive and collaborative team environment. Gain hands-on experience with powerful tools like Terraform and Ansible . Ready to start your cloud journey? Apply today and join us in shaping the future of cloud technology

Location: Glasgow, GB

Posted Date: 1/30/2025