Head of Customer Insights

HEAD OF CUSTOMER INSIGHTS UP TO £85,000 BONUS LONDON OR BOURNEMOUTH HYBRID We're working with leading healthcare insurance company who are looking to build out their CX function with a Customer Insight Manager. You'll have the chance to with a variety of quantitative and qualitative data and oversee VOC to come up with strategic insights to improve customer experience THE ROLE: The Head of Customer Insights will have the following responsibilities: Utilise quantitative and qualitative data, and various other data sources to generate strategic insights Managed Voice of the Customer (VOC) program Helpe mentor and develop junior members of the team Present key insights to senior stakeholders, to enhance customer journeys, advocacy and loyalty programmes Define and measure customer perception across all products and customer journeys YOUR SKILLS AND EXPERIENCE: The ideal Head of Customer Insights will have: Knowledge of quantitative and qualitative data The ability to lead key initiatives focus on customer experience A background in customer experience within an agency or brand environment Excellent communication skills Experience working across VOC trackers THE BENEFITS: A salary up to £85,000 Pension Hybrid working Please register your interest by sending your CV to Louis Collins via the apply link on this page.

Location: London, GB

Posted Date: 1/30/2025