NOC Support Engineer

To support out growing business, Magdalene is looking for a NOC Support engineer based at our office in Belfast. Your role will be to Support the delivery of NOC operations and technical support across various projects and technologies. You will be responsible for the day-to-day operation of the Belfast NOC (Network operations) providing technical support, monitoring, and reporting to engineers, customers and managers. A list of the key duties that you will support, assist with, and develop on is below, and full training will be provided. Technical Monitoring of various telecoms management systems and reacting to alarms / eventswithin SLA. Perform detailed troubleshooting and diagnostics of Cisco data devices and networks, microwave radios and various ethernet/IP based solutions Performing pre-compiled technical routines to diagnose and rectify faultsremotely, calling on field resource when needed Provide remote technical control and guidance to field engineers to resolve faults Apply remote configurations to network devices as requiredfor both reactive and proactive procedures Performing pre-agreed maintenance routines and adapting them as required Completion of remote work order configurations for adds/moves/changes on all networksand technologies Liaise with customers to provide technical management in completion of work orders Assist the Service Manager with network reporting, analysis and trending data Records and Reporting Completion of daily system checks and updating of check records Create/control the technical elements of change requests and runbooks for service and project changes Compile statistical reports from the management systems on multiple network technologies Management and updating of customer record sets, diagrams and databases Work closely with Service Desk and NOC to ensure accurate ticket management and updates Reporting both internally and with the customer General Carry out all work in accordance with the company quality procedures Work safely at all times in accordance with the companys Health and Safety Arrangements Key Skills Strong IT skills including Microsoft products & working with CLI commands A clear understanding of Telecoms systems and communication technologies Effective communication including written and organisational skills Confidence to deal with customers face to face, or remotely on calls/video calls About The Company Why choose us? We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. Our benefits include: 25 days annual leave plus bank holidays 4% matched pension scheme 2 x salary life assurance Access to our staff discount portal Health Cash Plan Cycle to Work scheme Employee assistance programme Recruitment referral scheme Payroll giving Enhanced Family Leave Inclusiveness As a member of the Disability Confident Scheme we welcome applications from individuals who consider themselves as having a disability or long-term health condition. Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process. As a gold award holder under the Armed Forces Employer Recognition Scheme , we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian Job. We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel and military spouses / partners. ADZN1_UKTJ

Location: Belfast, GB

Posted Date: 1/23/2025