Retail Manager - Luxury Customer Experience

Retail Manager – Luxury Customer Experience Location: Edinburgh Salary: Up to £35,000 Benefits THE COMPANY Step into a world where customer service isn't just a department—it's a philosophy. This boutique retail environment prides itself on delivering a bespoke shopping experience. From high-end fashion to personalised consultations, this is an opportunity to lead a flagship store that defines customer engagement. THE ROLE As the Retail Manager, you'll take ownership of the store's success. You'll inspire and lead a small, close-knit team to deliver exceptional service while ensuring the store operates seamlessly. Key responsibilities include: Setting the tone for a boutique experience, ensuring customers receive tailored consultations. Leading your team to achieve and exceed sales targets, fostering a collaborative and supportive environment. Maintaining immaculate store presentation, from merchandising to window displays. Building relationships with local businesses and planning in-store events to boost foot traffic. Coaching your team to enhance their skills and delivering continuous training in customer service excellence. ABOUT YOU Experience managing a boutique or high-end retail environment. Passion for creating unforgettable customer experiences, ideally with experience in made-to-measure clothing, luxury goods, or similar. Strong organisational skills and the ability to multitask in a fast-paced environment. A natural leader with a positive attitude, excellent communication skills, and a problem-solving mindset. THE REWARDS Join a business that values your expertise and empowers you to make your mark. You'll receive a competitive salary of up to £35,000, generous perks, and the opportunity to thrive in a truly unique retail environment with opportunities to progress to an Area Manager role as the business continues to open new locations. ADZN1_UKTJ

Location: Edinburgh, GB

Posted Date: 1/23/2025