Customer Care Co-ordinator

Customer Care Coordinator – Midlands Rural Housing Location: Office based at Memorial House, Coalville, Leicestershire 35 hours per week - Working Monday to Friday 9am – 5pm with 1 hour for lunch each day. Salary: £23,441 - £ 26,045 per annum We have an exciting opportunity for a Customer Care Coordinator to join our small team and help us continue to make a positive difference to our customers and communities. Are you passionate about providing excellent customer service and ensuring customer satisfaction? About the role This is a fantastic role, giving you the opportunity to make a lasting impact on our customers' lives. You'll be one of three Coordinators, working as part of a busy team, where no two days are the same. Our Customer Care Coordinators play a key role in the organisation. They're the first point of contact for our customers – providing outstanding support, responding to and resolving queries, and accurately recording information. You'll be based at our head office in Coalville, Leicestershire. About you You'll have the passion to deliver a positive experience, to all our customers, all the time. There's no need for housing experience, but a background in contact centre work will help, along with the drive to always deliver an excellent service. You'll have excellent written and verbal communication skills and be able to resolve customer issues efficiently, while maintaining a positive relationship. You'll need to be at ease with technology, be happy to multitask between different queries and media channels (email, web, customer portal, phone), and be able to remain calm and professional when dealing with challenging situations or customers. You'll be a team player, with a positive can-do attitude, and a passion for helping others. You'll also need: to be educated to GCSE level (preferably including English and Maths) or have relevant experience and be highly competent using Microsoft Office (Excel, Word, Outlook, SharePoint, OneDrive). A bit more about us Midlands Rural Housing (MRH) is a leading provider of rural housing services in the UK, working to create sustainable, affordable homes so that diverse rural communities can thrive. We deliver services for four rural housing associations: Leicestershire, Northamptonshire, Peak District and Warwickshire. All our homes are in rural locations. We're a small, friendly team, committed to providing the best service possible for our customers. Our people are Midland Rural Housing's most valuable asset, and we're dedicated to providing a supportive and inclusive workplace. Midlands Rural Housing is part of emh, one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands. Our values are important to us and we're looking for people who can help live our values of integrity, diversity, openness, accountability, clarity and excellence. The benefits of working with us At Midlands Rural Housing, we support our team to achieve a healthy work-life balance and offer a range of benefits including: 39 days annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time) Contributory pension scheme Health Cash Plan and Enhanced Employee Assistance Program (provided by BHSF) a wide range of training and development opportunities (we're an Investors in People accredited organisation) access to the Wider Wallets benefits and discounts scheme For further information about the role, please see attached Job Description and Person Specification. How to apply Please send an up- to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document). Please note: “We reserve the right depending on application numbers to close or extend the closing dates for positions. We may also contact candidates before the cling date so we would therefore recommend an early application”. ADZN1_UKTJ

Location: Whitwick, GB

Posted Date: 1/23/2025