Field Service Engineers

We’re looking for Field Service Engineers in both West & South-East London to join and contribute to the success of a rapidly expanding, innovative subscription-based business in the water systems sector who are helping 100,000’s of people every day to live healthier lives. This business has a strong emphasis on company culture , with perks designed specifically for their engineers to incentivise excellent service (more on this below). This role does not require specific industry experience as full training will be provided , however you must have experience working in a field service (or similar) role and possess excellent customer service skills. Progression opportunities will also be available due to company growth The Role As a Field Service Engineer, you'll be the hero ensuring customers get the most out of their game-changing water systems, making installations a breeze and providing top-notch maintenance on every interaction. This includes: · Covering your allocated region and assisting others in your team if needed. · High completion rates for all jobs either installing or repairing systems for customers. · Carrying out repairs. · Identifying and fixing issues first time to avoid return visits. · Provide an awesome customer experience from the first call until leaving their property. · Installing products in customers’ homes. · Ensure all work is completed to the highest standards, error-free and leaving homes clean & tidy. · Set up and demonstrate the product for the customer, ensuring they enjoy all the amazing features. · Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved. · Go out of your way to drive positive reviews and customer recommendations. · Follow all Stand Operating Procedures and defined processes, accurately recording information in the systems. · Record all stock consumption accurately to ensure your van stock aligns to system counts. · Complete all stock takes accurately and on time. About YOU Candidates will need a winning smile and an engaging personality, as well as: · History of being a star in previous field service or delivery role. · Problem-solving skills that make challenges disappear. · Tackle basic plumbing tasks with ease - we're looking for someone who can navigate pipes like Mario (or Luigi), but full training will be provided · A track record of being as reliable as their products - someone who's as dependable as the sunrise. · First class communication and people skills · Ability to work independently like a pro and know how to juggle priorities. · A valid driver's licence and, ideally, a squeaky-clean driving record. Salary, perks & incentives: The company offer a very competitive salary of £27,000 - £32,000, depending on experience, based on a 37.5 hour working week with regular overtime available should you wish to earn more The company also offers / provides: · Progression opportunities as the company continues to expand. · An incentive programme offering £100 for both individual and team targets (£200 total), both of which are usually met. · Trustpilot review incentives & internal rewards. · Personal use of company van. · Travel expenses paid by the company. · Work uniform provided. · 23 Days Holiday plus Bank Holidays. To find out more please apply today

Location: London, GB

Posted Date: 1/22/2025