Customer Services Assistant (21 HPW) (Fixed Term for 6 months), Inverness Town House - HGH17989

Job Description Post Title: Customer Services Assistant Location : Inverness Town House Hours : 21 hours per week Duration : Fixed Term for 6 months Salary : £14,883 - £16,303 Salary placing will normally be at the first point of the scale. Contact Person : Stirling Mckellar Tel: 01463 785175/Email: stirling.mckellarhighland.gov.uk Job Purpose : To support, manage and assist in the delivery of a professional and efficient frontline service throughout the customer service network. Resolving customer requests for service and information and assisting in the day to day operation of the customer services office. Please APPLY ONLINE . The Highland Council understands that diversity fosters creativity and innovation. We are committed to equality of opportunity and being fair and inclusive. We welcome applications from people from all backgrounds, representative of the communities we serve and particularly encourage applications from candidates who are likely to be under-represented in our workforce. As a disability confident employer, we guarantee to interview all disabled applicants who meet the minimum essential criteria requirements for the post. Prior to confirming appointment, we will require successful candidates to become members of the Protecting Vulnerable Groups (PVG) Scheme. Short listed applicants will normally be contacted by email, unless otherwise stated. Please check your emails regularly, including your junk/spam folder. Requirements Recent and relevant experience of delivering a customer focused frontline service to the public in an office environment either face to face or by telephone. Experience of using a CRM system and other business systems to record customer enquiries.

Location: Inverness, GB

Posted Date: 1/22/2025