Senior Collections Advisor

Are you an experienced collections professional with a passion for delivering excellent customer service in a regulated environment? I am working with my client- a motor finance company, based in Swindon to seek a Collections Advisor to join their team on a temporary basis. Key Responsibilities: Engage with customers in arrears to understand their situation, offering tailored solutions in line with FCA guidelines. Handle sensitive customer interactions with empathy and compassion, ensuring vulnerable customers are treated with care. Maintain compliance with regulatory standards, demonstrating a strong understanding of FCA guidelines for financial services. About You: Proven experience in debt collection within financial services or another FCA-regulated business. Excellent telephone manner, coupled with a high degree of empathy and interpersonal skills. Strong knowledge of FCA regulations, especially regarding the treatment of vulnerable customers in arrears. Flexibility to commute to our Swindon office 3-4 times a week (full-time office attendance expected for the first couple of weeks). Contract Details: Initial contract duration of 6 months , with consideration for shorter assignments. Why Join the team? This is a fantastic opportunity to work with a leading organization where your expertise in collections will make a tangible difference. Join them in fostering responsible lending practices and supporting customers during challenging times. If you’re ready to take on a rewarding role in a supportive environment, apply today Please note: This role is based in Swindon and requires office attendance.

Location: Swindon, GB

Posted Date: 1/22/2025