Customer Engagement Executive

Are you passionate about addressing the injustice and inequality caused by poverty in the world? Do you feel a sense of satisfaction in interacting with people and inspiring others? Are you motivated by achieving and surpassing targets? Here we are passionate about empowering communities to be able to lift themselves out of poverty and have a vision of seeing communities released from material and spiritual poverty through the local church. To help achieve this the Telephone Engagement team are looking for a passionate and personable communicator who can actively develop our relationship and engagement with supporters. You will mainly use the telephone and other non-face to face communications and will have the ability to influence and encourage others, with excellent verbal communication skills as well as being self-motivated and tenacious. Above all you will have an enthusiasm and energy to deliver a great supporter experience and ensure we reach our income targets to fund this transformational work. To achieve this we are looking for; Be comfortable contacting people by phone that they have never met Have a positive, vibrant and enthusiastic character which is contagious A great listener who can use active listening skills Will be confident in asking for financial support. Thrives in achieving and surpassing financial targets. A self-starter who will use their initiative and drive to develop relationships and achieve income targets The role will require excellent data entry and IT skills as well as the flexibility to work to the supporter's convenience. If you dont feel you meet all the 'experience' criteria but think you have the ability, personal qualities and passion for the role then we would love to discuss the option of a training position with you.

Location: Glasgow, GB

Posted Date: 1/22/2025