VIP Sales Manager

US The Ministry of Sound opened in 1991 in a disused bus garage in a forgotten corner of South London. It was the first nightclub in the UK to have a 24-hour licence, didn’t serve alcohol and featured an earth-shaking sound system in a specially constructed dance box. We went on to become the world’s largest independent record company (now with Sony), and stage giant dance events, including one for 50,000 people at the o2 to celebrate the Millennium. Thirty years later we opened The Ministry, a workspace run as a member’s club, in a 50,000 sq. ft Victorian warehouse in SE1. There’s great food, a state-of-the-art gym and fitness studio with daily classes, together with a cultural and business events programme. The building has its own events and conference space, therefore we package and host these events for internal members and external clients. As a business we don’t take ourselves too seriously, like to laugh and have fun, but we have high standards, a relentless attention to detail and the continuous improvement of our product as we work hard as a team. We hate cliché, doing things the way others do and continuously seek to differentiate our brands and products almost as a point of pride. VIP As the VIP Manager at Ministry of Sound, you will be at the forefront of an exciting transformation, spearheading the launch and success of our brand new VIP Club Experience. This re-imagined concept will redefine VIP exclusivity, breaking away from conventional club hierarchies to create an elevated yet accessible space. With sole responsibility for filling the space on over 100 nights per year, you will combine your passion for sales, with skills for strategic partnerships to ensure the concept thrives. You will spend your time working between the Club and the Office, with a mixture of shifts and Mon-Sun flexibility. From building relationships with premium brands and influencers to collaborating with businesses and concierge services, you will comfortably establish a network that attracts and retains an engaged and diverse VIP audience. You should also lead the charge in nurturing this community, creating unforgettable experiences and providing a customer journey that impresses at every touch point, all while managing and inspiring a top-performing team. YOU You would preferably have experience in new launches, menu design, staff training, SOP creation, and detailed mapping of the customer journey. You will not accept anything but high-quality service across all VIP service points, maintaining consistency and efficiency throughout. You will lead and manage the VIP team, including waitstaff, hosts, and bartenders, to deliver exceptional service and attention to detail. Serving as the primary contact for VIP guests, promptly addressing and resolving any issues that arise during their visit. You will successfully drive VIP bookings by managing and expanding the VIP customer database, focusing on nurturing relationships to secure repeat bookings. A key part of this role will be for you to follow up booking leads and develop strategies to upsell VIP experiences and packages. You will collaborate with the Marketing team to craft a VIP-targeted marketing plan that increases engagement and visibility. You will be able to develop and promote special occasion packages, offering upsell options for birthdays, anniversaries, and other celebrations. You will track and report on VIP trends, sharing insights with management to refine service offerings, creating partnerships with local businesses, luxury hotels, restaurants and corporates to drive business. You will confidently build a comprehensive sales plan to drive membership growth, incorporating special offers, launch events, and clear messaging around membership benefits. Tailoring the marketing to reach the target audience effectively, emphasising the exclusive access and experiences Ministry of Sound offers. You will create, develop and implement a member retention strategy to foster long-term loyalty and minimize attrition. This includes offering anniversary gifts, and “member-only” quarterly events at The Ministry. You will also conduct regular feedback activations and analyse usage patterns and engagement levels, using this data to proactively reach out to less active members with personalized offers or invitations, re-engaging them and reinforcing the value of their membership. You will take full ownership of the VIP Lounge’s Profit and Loss (P&L), demonstrating commercial acumen by managing budgets, monitoring costs, and maximising profitability. You will provide detailed financial reports and insights to senior management, identifying trends and opportunities for growth and experience using data-driven analysis to refine service offerings and create impactful, revenue-generating strategies. £40k plus tips and commission BENEFITS We offer an excellent range of benefits to support you as you grow with the company and take part in achieving our collective mission. HEALTH & WELLBEING Free Ministry membership Access to our gym, fitness classes & wellness events 24/7 Counselling and Support Helpline GP appointment access Life assurance scheme Online health assessments FINANCIAL Staff referral scheme Annual company bonus Season ticket loan Cycle to work scheme Enhanced maternity and adoption leave PLEASANT ODDITIES Access to cultural events hosted at The Ministry Free entry to Ministry of Sound Club for you and your friends Dog-friendly office Paid annual leave on your birthday Free lunch at The Ministry and discount on food and drinks Hospitality rewards: an online rewards scheme with discounts for many popular retailers

Location: London, GB

Posted Date: 1/21/2025