TQuanta Technologies - Configuration Manager - ITIL Frameworks

Job Description Role Purpose - The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). - The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. - As an assistant to the Configuration Management Process Manager they report directly to him. - The roles and responsibilities defined below indicate the co- ordinator as well as the configuration managers roles, rolled into one. - The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. - Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. - Ensuring that all CI's are accurately registered - Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System - Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB - Creating reports and analyses the CMDB when requested by the Configuration Manager - Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own - Ensuring that authorized procedures and work practices are followed - Own the SACM process end to end - Make sure all changes to the CIs and the CMS are controlled, audited and reported - Make sure the CMS is up-to-date - Define the naming conventions for the CIs - Own the CMS - All updates to the CMS go through the Configuration Manager - Take control of both the software and hardware CIs - Control of all assets and liaison with the procurement team is one of the key responsibilities - Define the asset disposal policy along with the customer - Work closely with the change and release team to make sure the CMS is up-to-date - Conduct scheduled and also ad hoc audits of the CIs - Define an audit policy and audit process covering local as well as remote CIs - Handle discrepancies resulting out of the audits - Maintain libraries or other storage areas to hold CIs - Safeguard the integrity of the logic of the CMDB and associated libraries - Configuration Librarian in particular will be responsible for the following activities - Supervise and control receipt, identification, storage and withdrawal of all supported CIs - Supervise the functional design and support of the CMDB and associated libraries - Assist in the identification of products and CIs - Maintain and provide information on the status of CIs - Number, record, store and distribute Configuration Management issues - Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library - Hold master copies of documents, software, etc. - Notify holders of any changes to their products or CIs - Assist in conducting audits KEY SKILLS AND COMPETENCIES : - Good analytic and decision-making skills. - Good communication skills. - Good presentation skills. - Must have conflict resolution abilities. - Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines - IT hardware and Software setup, management and troubleshooting capabilities - Configuration Management experience on document control, source code management, and Defect Management tools - Should be able to create a CMDB repository - Should have understanding of the software development lifecycle - Experience of working in a multi-site environment - Extensive experience with SCM tools and with build automation software Mandatory Skills : - ITIL Asset-Config Mgmt (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 1/20/2025