Information Technology Administrator

Responsibilities: · Design, implement, and maintain Intune policies and configurations for iOS, Android, macOS, and Windows devices. · Troubleshoot and resolve complex Intune-related issues, including device enrollment, app deployment, compliance policies, and connectivity problems. · Develop and maintain Intune infrastructure, including connectors, co-management, and integration with other IT systems. · Conduct regular audits and assessments of Intune environment to identify and mitigate security risks. · Provide technical guidance and support to end-users and other IT teams on Intune-related matters. · Stay current on the latest Intune features, best practices, and security threats. · Participate in projects related to mobile device management and security. · Contribute to the development and improvement of internal processes and documentation. · MDM: End to end knowledge on Intune/Endpoint Manager Admin Centre Console. · Systems Administration for Components installed in Customer environment like: o Application Proxy Connector · Mobile Content Management o OneDrive & SharePoint Management · Experience in Enterprise Mobility Security features covered under Modern workplace offering: o Mobile device management – Intune o Data security o Windows 10, Desktop virtualization o Windows Autopilot Setup & Provisioning · Knowledge of Microsoft 365 Identity & Access Management o AD integration for AD Connect o Conditional Access o Information Protect o Data Loss Prevention o Data Encryption · Experience in customer support, product support, IT Admin Support, consulting, or solutions architect or systems development. · Providing pre-sales technical / architectural support and driving successful user adoption · Technical experience with Microsoft 365 security (Windows Defender/Advanced Threat Protection, Security and Compliance Centre, EMS suite · Maintain and update the Security Hardening parameters for installed On-Prem or Customer cloud tenant. · Responsible for service administration and Corporate Accounts maintenance like: o APNs service account o Google Enterprise Account o SSL Provider Account o Apple Business Manager · Understanding on the Network requirement for the components installed On-Prem or Customer cloud tenant. · Enforce MAM policies and procedures in the Intune environment. · Mobile Application Management or MAM o Allow/block/quarantine access to blacklisted applications. o Application packaging via Intune App Wrapper o Application Deployment via Intune on Win10/11 Devices o Should have knowledge on VPP application management. o Provide support for publishing applications into the Company Portal catalog and help deployment of those applications. o Should have expertise on Application Deploy, Upgrades and Application removal on all major platforms. o Monitor for application compliance and configure auto enforcement policy to fix. · Provide a platform for Mobile device environment including coordination with third parties and other teams within client ecosystem as needed. · Distribute Software and apps “over -the air” on all platforms & OS. · Mobile Device Management or MDM o Manage and maintain MDM platform and underlying infrastructure: o Manage legacy infrastructure in compliance with MDM solutions. o Manage cloud changes, manage certificate/PKI Management o BYOD, Wifi Certificates & VPN o Modern Authentication · Enable employee self-activation of corporate and BYODs. · Provide services for real time cost management (License Harvesting) and policy enforcement · Optimize mobile carrier plan according to use requirements, user profile studies and standards and policies. · Provide device alerts and warnings for overages and roaming (If telecom polices are enforced). · Provide authorized employees secure access to approved third party and private applications · MIM Provide ability to enforce security and policy through role-based models. · Provide self-service to enrol devices with authentication for secure provisioning · Contribute to MDM capabilities development and improvement for a Persona Orientation Model · Be a mentor and work with other vendors and on-site vendors that support the MDM, Microsoft Office 365, and telecommunication systems. · Respond to requests from internal and authorized external business units in a timely manner. · Prioritize and execute tasks in a time-sensitive environment. · Ability and desire to conduct research and resolve tickets from the end user community for mobile device issues and new products. · Work with a team of engineers to plan, design, develop, build and deploy new MDM solutions of different dept. within the customer network.

Location: Frisco, TX, US

Posted Date: 1/19/2025