Front Office Manager

The Holiday Inn London - Shepperton, has recently underdone an extensive transformation, launching the new In the Wings Restaurant, Bar and Terrace to complement the new wellness experiences and re-designed welcome areas, in addition to our 184 modern bedrooms. Introducing Storyboard at Shepperton a new aspirational and contemporary events destination, setting the scene for weddings, celebrations and meetings for up to 250 guests. We are now recruiting for a dynamic and passionate Front Office Manager to join our team. As a Front Office Manager, your focus is to create positively memorable check-in experience for guests. Through positive leadership of the reception team, you will be responsible for delivering an efficient and effective reception function. Front Office Manager Key Responsibilities As our newly appointed Front Office Manager you will be responsible for: Overseeing all Reception procedures, regularly reviewing and updating procedures Ensuring the smooth running of the reception team and related areas, with guest experience at the forefront of everything you do Anticipating customers needs and reacting to these to enhance customer satisfaction Keeping up to date with our facilities, promotions offered by the hotel and also the local area, in order to pass information on to the guest wherever needed Familiarise yourself with the company policies and procedures plus employee handbook and lead by example in demonstrating Kew Green values and behaviours Have the desire and ability to improve your knowledge and abilities through on-going training and development Leading, coaching, developing and mentoring the Reception team Control the drafting of rosters, ensuring each area is effectively covered Full accountability for team members within Reception in terms of recruitment, performance management, review Liaise with central HR with any issues which may be classed as high risk Act as a role model in terms of values, professional ethics and conduct Communicate throughout team to ensure all members are aware of current developments within the company Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skills development. What's In It For You? Our amazing benefits Do you enjoy travelling? A fun weekend away? We've got you covered with preferential rates. Alternatively, if we do not have a hotel in that location, why not take advantage of our International IHG discounts? We also have shopping and discount opportunities in retail, restaurants, and events (because we know life isn't all about work). Are your family and friends envious of your deals? Why not give them a discount code for hotels throughout the Kew Green Hotels estate FREE access to the Leisure Club Progression and room for growth, with opportunities in the UK and abroad - we have training, courses, and updates at your fingertips KewFest, Employee Appreciation Week, and the Kew Green Awards Evening are all annual events. Mental Health and Legal Support with our 24/7, 365 Employee Assistance Line Who are Kew Green Hotels? Whether we are passing on a sales lead, creating an on-trend specials dish or simply looking after guests and employees, here at Kew Green we focus on the details. We know that each and every member of our team love to pursue outstanding and we respect our people and the incredible work they do to look after our guests. And in return? Not only do we offer a highly competitive benefits package, but through our internal career development opportunities and external apprenticeship provider, we also support you wholeheartedly in your own personal pursuit of outstanding. With an ever-growing portfolio and a number of brands across leading hotel chains including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Irrespective of whether we are finding new ways to take care of our guests or supporting departments weve never worked in before here at Kew Green Hotels, our obsession over the little details is who we are. When you join the Kew Green family, you'll be part of a fast-growing company that is going global. If you've got ambition, we can match it with endless opportunities - both in the UK and much further afield. AMRT1_UKCT

Location: Shepperton, GB

Posted Date: 1/19/2025