Customer Engagement Executive

Customer Engagement Executive (Romanian Speaking) Full-time, Hybrid role Office base in Quedgeley, Gloucester What you’ll love about this role You will be joining a fast paced, multi award-winning, market leading Educational Technology Company based in Gloucester. As a company Avantis has focused on education, which has enabled us to drive new technology concepts exclusively for the classroom. Our ethos of challenging the status quo and constantly improving classroom technology has enabled us to create some of the most recognisable and innovative brands in the UK education technology market. What will you be doing The Customer Engagement Executive will primarily be responsible for ensuring customers resubscribe to Avantis services. Focusing on current customers, this will involve pre-emptively reaching out to schools before expiring subscriptions and securing renewal. This role will also be responsible for ensuring our new and existing community of user schools in Romania are supported to maximise their use of the company’s products and services. The successful candidate will work cohesively with all parts of the organisation and overseas partners to support our customers by delivering refresher training, new product and feature demonstrations, sharing best practise, demonstrations and lead generation of complimentary products in the company portfolio. This role requires the monitoring of product usage and pro-active communication to customers by both phone and email. The Customer Engagement Executive will work under the direction of the Customer Success Team Leader in an office-based role to support the retention of software sales. Key responsibilities will include Monitor and evaluate current customer usage Make contact with our Romanian customer base via phone and email Manage our current customer journey and consistently assess areas for improvement Work with current customers to upsell products Work closely and collaboratively with internal teams and local partners to ensure customers have a seamless experience Effectively communicate with end users to retain customers year on year Keep accurate records of engagement with customers Use internal systems and keep records up to date Key Skills, Experience and Qualifications Essential Ability to field customer queries and drive positive outcomes Excellent communication skills both written and verbally Confident in having conversation by phone Able to work in a fast paced, high growth environment Be able to build a rapport quickly with stakeholders The ability to work collaboratively across departments to achieve success Experience in either customer service, education or retention Fluency in Romanian Desirable Experience working with CRM and online sales tools Experience of education sector Experience working directly with customers Broad understanding of technology and, preferably, its use in education Fluency in an additional language Avantis Education provides a fun, exciting work culture that thrives on self-starters and individuals that can help shape and grow our future. We are a well-established Company that is continually growing and looking for strong team players who are not afraid of working independently to bring innovation into all that we do as a global education technology leader. If this sounds like you, we can't wait to hear from you.

Location: Gloucester, GB

Posted Date: 1/19/2025