2nd Line Support Engineer

2nd Line Support Engineer - F1 Team Location – Brixworth - Onsite An established MSP based in Brixworth is seeking a 2nd Line Engineer to join the team. This is a role that involves providing high-quality support with a strong customer service focus. You would be dedicated to an established F1 team. Providing support for any escalated IT issues which may arise. This role offers a blend of operational responsibilities and project support, making it an ideal fit for someone with strong technical skills and a commitment to customer service. The position also requires adherence to deadlines, SLAs, and industry standards, which are crucial for success in this fast-paced environment. Responsibilities IT Operational Support: Provide exceptional operational support across the business for all IT services. Customer Service: Must display strong customer service skills with a positive and supportive attitude. Technical Solutions: Responsible for delivering solutions across all stages of the ITIL service lifecycle. Project and Operational Tasks: Support both ongoing operations and project-based tasks while meeting deadlines and Service Level Agreements (SLAs). Relationship Building: Cultivate successful relationships within the team and with third parties. Change and Improvement: Proactively drive service improvements and champion change in IT services, processes, and procedures. Requirements: Experience : Previous experience in IT support or service desk roles. Communication : Excellent spoken and written English is essential. Technical Knowledge : Broad technical expertise and familiarity with ITIL best practices. Flexibility : Must be able to provide after-hours support, including race team support on a rotational basis. Benefits Life assurance. Health Insurance. Career growth. Development opportunities.

Location: Brixworth, GB

Posted Date: 1/19/2025