CRM Manager

Leukaemia UK – Our Charity Leukaemia UK is growing We are expanding our team to achieve a step-change in income, profile and impact in 2025 and beyond. We are a ‘small but mighty’ charity with one big ambition: to stop leukaemia devastating lives. Over the next 10 years we want to help save and improve the lives of more people with leukaemia through finding and funding life-changing research. Despite progress in recent decades, someone in the UK is diagnosed with a blood cancer every 16 minutes and survival rates are among some of the worst of any cancer. And the physical and psychological impact can be lifelong. Our current strategy outlines our plan to increase our investment into ground-breaking world class research and policy development focused on improving access to kinder, more effective diagnosis, treatment and care for leukaemia and other blood cancers. To do this, we are embarking on a period of significant growth, investing strategically to grow our income, profile, influence, and engagement and impact. As we begin the fourth year of this ambitious 5-year strategy, we are seeking a passionate and knowledgeable CRM Manager to help maximise the potential of the CRM in stewarding supporters and logging and providing insights into fundraising income. Team We are a close-knit team, who are all passionate about Leukaemia UK and putting those affected by the disease at the heart of everything we do. We are all focused on “keeping it real” with pragmatic, practical solutions, as well as ensuring that our charity gets the funding it needs to continue to help those diagnosed with leukaemia and other blood cancers. From us you can expect fun and creativity, as well as great challenge and support. We may not be about the corporate life here, but we are all about delivering exceptional expertise and making a real change to people’s lives. Leukaemia UK and You We are looking for a self starter who enjoys working across teams to provide solutions - there is a real opportunity here to take our fundraising CRM to the next level. You will embody our values of being curious, collaborative and bold This role requires creativity and people skills, as well as the technical knowledge to deliver effective solutions. If you are not Salesforce Certified, we will support the successful applicant to achieve at least Salesforce Certified Administrator within the first year. As CRM Manager you will be responsible for the integrity of the Salesforce database, ensuring data is imported and held effectively and can be used to steward supporters and stakeholders and provide insight to make important business decisions. The role will entail some development work as well as routine tasks and the maintenance of a manual of standard operating procedures. This is an exciting opportunity to reconfigure the Leukaemia UK’s Saleforce operation to meet the needs of our varying internal stakeholders. Although this role sits within the Public Fundraising team, you will work with teams across Leukaemia UK, ensuring that we have a 360-degree view of stakeholder relationships, You will also be the direct contact with our external Salesforce consultants, who work pro-bono to support our mission to stop leukaemia devastating lives. Skills and Experience At least two years Salesforce administration experience, including development work Experience of the not-for profit sector and fundraising CRMs Self-starter with the ability to self-learn and quickly master new technology Excellent MS Excel skills Confident with data manipulation and analysis Excellent project management skills and a positive attitude Confident, independent worker Ability to meet deadlines and prioritise simultaneous requests Creative and analytical thinker with strong problem-solving skills Effective communicator verbally and in writing, able to explain complex topics in simple language Role specifics Hours – 22.5 per week, worked over 3,4 or 5 days per week. 0.6 FTE (full time hours are 37.5) Location: We embrace hybrid working and staff are required to be in the office minimum of 2 days per month but regular office working is welcomed and we aim as a team is to work together in the office together if and when possible. Salary range £40,000 - £48,000 (pro rata for part time hours) depending on experience We are proud of our benefits – see a summary on our website under Work with Us Applications If you feel you have the passion for our work and the right mix of skills, energy, and flair to embrace this broad and challenging role and enable our strategy to fly, then we would love you to apply. Please also see the full job description attached to the advert. To minimise unconscious bias, we use anonymous recruitment and are unable to consider direct applications. Please apply via the CharityJob website with your CV and covering letter by midnight Sunday 2nd February 2025. First interviews will be held in our London office on Monday 10th February 2025 Second interviews will be held in our London office in w/c 17th February 2025 Our address is 26 Great Queen St, London WC2B 5BL I look forward to hearing from you Sarah Weber Head of Public Fundraising

Location: London, GB

Posted Date: 1/19/2025