TQuanta Technologies - Senior Developer - ServiceNow ITSM

Location : Bengaluru Job Title : ServiceNow ITSM Sr Developer Job Description : - At least 7-12 years of experience in ITSM Consulting, High Level Design and developing technical solutions using ServiceNow platform - Good understanding and working knowledge of the ITIL Service management framework (certification preferred). - Must be experienced in deploying ITSM enterprise solutions using ServiceNow. - Preferably possess skillsets using JavaScript, RESTful API, JSON, CSS, HTML and XML. - Must have knowledge of Orchestration. - Strong understanding of ServiceNow technologies/modules. - Should include administering the platform, monitoring performance, deploying applications, building catalogue items/workflows/Flows, and configuring third party integrations. - Strong advocate for automation and demonstrates strong passion, interest and knowledge in automating processes with technology within the team and division. - Ability to work autonomously and set priorities to meet deadline-driven environment. - A team player who thrives and who is keen to influence others with means of new technologies. - Self-motivated, hands-on, analytical, meticulous and fast learner with a technical background. - Good written and verbal communication skills. Primary responsibilities : - Administer, Manage and maintain all the system and application configurations in the ITSM platform. - Act as a SME and able to coach team during development activities. - Design, customise, enhance and deploy new or additional capabilities and applications of the ITSM Solution. - Integrate ITSM with both internal and external tools. - Plan and execute upgrades, patch installation and other maintenance activity. Utilize development environments to ensure proper change controls are maintained. - Perform capacity planning and performance monitoring to ensure that the infrastructure meets operational needs. - Develop system integrations and process automation such as automate daily operational tasks, streamline ITSM processes, improve systems availability/performance and optimize resource capacity. - Create and review documents with the team on a continual basis to ensure transparency and traceability. - Assist in regular governance status review covering SLA reporting, KPIs, incident trends and analysis, major incident analysis, security compliance, improvement initiatives, etc. Mandatory Skills : Servicenow Development (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 1/19/2025