IT Senior Manager - Network Protocols

Job Role : IT Senior Manager - Network Routing and specialist Experience : 8Years Location : NOIDA Notice Period : Immediate to 15 Days Position Type : C2H Job Description : - 8 years of experience on managing LAN & WAN Infrastructures - 8 years' experience on Routing & Switching, Riverbed & Wireless - Vendor experience to include - VELO Cloud, Cisco, Riverbed - CCIE Certification and any Other Certification will be a PLUS. Highly Preferred Skills : - Preferred knowledge of ARUBA , Cisco Routing & Switching and Wireless - Adaptive, communication, presentation, and leadership skills - Project experience for SDN Infra & Networking Degree : B.Tech or equivalent work experience - Working in collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies. - Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work - Intuitive individual with an ability to manage change and proven time management. - Proven interpersonal skills while contributing to team effort by accomplishing related results as needed. - Up-to-date technical knowledge. Core Competencies : - Strong relationship management skills. - Build & sustain strong customer relationship at the senior level with sound influencing & negotiation skills. - Excellent team collaboration, team motivation and relationship management skills - Excellent leadership skills of both projects and people. - Direct management and leadership of entire team including hiring, compensation, retention, performance management. - Develop and execute mitigation plans for areas of non-performance. - Manage relationship and serve as primary contact between multiple teams. - Develop, implement, and maintain policies, processes, procedures, workflows for all ITSM functions. - Lead Service Improvement Programs (SIPs) and Continuous Improvement Programs (CIPs) if required. - Establishing enduring relationships with key stakeholders in customer environment and establish highest level of customer satisfaction. - Partner with the Client Executive to meet the account objectives and meet client scorecard expectations for delivery. - Oversee daily team meetings to set daily actions and follow up on same. - Work closely with Client Account Directors on executing account strategies for account growth. - Report recruiting activity and elevate any issues to account stakeholders and CORE leadership. - Managing and motivating the team members - including career development, mentoring and performance management - Work with Team on ongoing technical / process training issues, ensuring all should be tracked and resolved on time. - Actively engaged with off-shore NOC team. - Taking responsibility for driving on going outages and operational issues to get them resolved quickly. - Working with team to get the Standard operational documents updated on shared portal to be followed by Team members and for Process Adherence. - Responsible for Risk/Issues management, Communications Management, Stakeholders management, Scope management, Time/schedule management. - Updating of On-Boarding Documents based on Operational Process Changes. Ensuring onboarding process been followed for new team member - Manage internal technical / process audits which in turn help to manage performance matrix of team. - Meetings with other Teams for discussing escalations among the different Teams and coming out with the best practices to avoid the escalations coming further among the Teams - Conducting knowledge session among different Teams for knowledge Transfer on Processes used to support the Account in case of any change of Processes - Govern overall project requirements for successful closure with lessons learnt from past while project is in transit. - Pursuing Team members for initiatives like Peer review process to avoid getting escalations. (ref:hirist.tech)

Location: noida, IN

Posted Date: 1/19/2025