TQuanta Technologies - Change Management Engineer - ITIL Framework

RESPONSIBILITIES : - Ensure each and every Change is recorded and approved before implementation. - Ensure Change are categorized and are approved as per the defined Process based on the Change category - Standard, Normal, Expedited, Emergency - Convene and chair CAB meetings, circulate the MOM of the CABs - Ensure no Unauthorized change is implemented which may potentially impact the Production - Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. - Report the Management on the agreed Change KPIs and ensure effective change communication in place - Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes - Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High- risk / High-impact Changes - Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion - Bring in Service improvements to improve the overall Process maturity KEY SKILLS AND COMPETENCIES : - 8-10 years of ITSM experience in Change and other processes - ITIL V3 / 2011 Foundation or Intermediate certification - Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors - Effective Communication skills Mandatory Skills : - ITIL Change Mgmt (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 1/19/2025