Platform Support Associate

We’re looking for a Platform Support Associate to join our IT team on a 12-month fixed term contract. You will provide 1st line incident and response service to APG’s platforms and applications that also extends to security vulnerability and incident management. Employment type: Fixed Term (12 months) Location: AutoProtect Group, 6 The Dockside, Leeds, LS10 1EG Working pattern: 37.5 hours per week, Monday to Friday 9:00-17:30 (Hybrid option available - Mon, Fri work from home & Tue-Thur office based) The role The key responsibilities you could be looking after include: Incident Management Deliver a 2nd line service that includes technical support and administration Be highly responsive and contribute to the teams SLA’s Resolve incidents in accordance with the agreed SLA’s associated with ‘Resolution’ and where applicable engage IT partners Support the integration of platforms with other systems (API), assisting with troubleshooting and resolution of any issues Service Request, Problem Management, Service Improvement Give support to senior team members with maintenance and upgrades for applications and platforms across the organisation Review trends of incidents and identify underlying problems with applications and platforms Identify risks and ensure that they are logged accordingly with your teams risk register Identify and where possible – deliver service improvements that contribute to ‘creating remarkable journeys’ for our customers, partners and team members Other reasonable duties as required. Our ideal candidate Skills and competencies Undertake knowledge management activities: identifying, controlling, and storing any pertinent information and maintaining knowledge items to ensure that they are current, relevant and validated Understanding the basic data flows between systems Basic understanding of ITIL processes Ability to explain complex problems to those with limited technical knowledge and experience Good organizational and time management skills with the ability to multi-task and meet deadlines Exceptional customer service and relationship management skills Applications and platform (Non-Development) include but not limited to – Security Platforms, ServiceNow, Access Dimensions Essential Knowledge and Experience Essential: Proficiency in MS Office (Excel, Word) Experience of working in IT 1st line support Preferred: Knowledge and experience of Financial Systems Support (Access Dimensions) or ServiceNow support and administration Basic SQL experience and understanding XML / JSON files Unfortunately, we are unable to provide sponsorship for work permits. Please only apply if you have the right to work in the UK. Join the AutoProtect Group and Shape the Future Are you ready to be part of an innovative company that's transforming the automotive industry? At AutoProtect Group, we are dedicated to providing products, platforms, and services that empower vehicle retailers, manufacturers, finance lenders, and brokers. Our solutions simplify operations and boost profitability, while our award-winning customer service ensures a smooth experience for users Our diverse business includes four key branches: AutoProtect: Recognised for its outstanding warranties and value-added insurance products. Shine: Our expert, BSI Kitemarke and carbon neutral mobile vehicle repair network. DealTrak: A cutting-edge software platform connecting automotive finance providers with their customers. iComply: Specialised compliance consultancy serving the automotive sector. We offer our products directly to consumers through online sales channels, ensuring affordability and accessibility. With an agile, efficient team, we're well-positioned to respond to market demands and introduce new products when the time is right. Our mission is to sustain our impressive growth for years to come, and we invite you to be a part of our journey. Discover our vision and values at Careers - Our Vision (autoprotect.co.uk) and get an insider’s view of life at AutoProtect Group on our LinkedIn Life page. Please note we are not working with agencies at this time.

Location: Leeds, GB

Posted Date: 1/18/2025