Operations Support

Job Advertisement: Operations Support Role (2 Positions Available) Location: Ilkley Office Position Overview: We are looking for two enthusiastic and proactive individuals to join our expanding support team within operations. Based in our Ilkley office, this role combines customer service with testing support in a dynamic and fast-paced environment. If you are an organized, communicative problem-solver with a passion for customer service, this could be the perfect opportunity for you. Key Responsibilities: 60% Support, 40% Testing Respond to and manage customer service queries through multiple systems. Access and manage tickets, escalate issues, and triage effectively. Regular communication with customers (via email and Teams calls) to resolve issues. Assist clients with device-related issues and guide them through the resolution process. Provide business-as-usual support and contribute to ongoing projects. Help with system setups, including coupon and master-based configurations. Shift Pattern: Flexibility required; shift patterns to be finalized, including possible evening shifts up to 10 PM. Minimum 3 days a week depending on shift needs. Working Hours: Full-time role: 37.5 hours per week. Salary: £28,000 Key Skills & Experience: Proficiency in Excel and Word (basic office software). Strong written and verbal communication skills (email etiquette, polite but firm tone). Customer service experience with an understanding of managing expectations. Previous administrative or customer service experience preferred. Strong organizational skills with the ability to multitask and prioritize. Collaborative mindset; ability to work effectively in a team. Resilience to manage multiple responsibilities and customer concerns. Personal Traits: Team player who fosters a positive and supportive work environment. Comfortable communicating clearly and respectfully with both clients and colleagues. Takes ownership and pride in your work. Able to handle stress and remain focused under pressure. High attention to detail and accuracy in task completion. Desired Qualities: Proactive and always looking for ways to improve processes. Problem-solver who can think on their feet. Personable, driven to go the extra mile and contribute to team success. Positive attitude, adaptable in a fast-paced, ever-changing environment. Benefits: Immediate start available (preferably early February). Latest start date: Mid-February (with a maximum one-month notice period). Opportunity to work in a growing team with an expanding client base. Dynamic and fast-moving team environment with diverse clients worldwide. No degree required. Why Join Us? Be part of a company that’s doubling in size this year and enjoy career growth. Experience a collaborative and engaging work environment where no two days are the same. Gain exposure to various projects and a wide range of client needs. Play an integral role in shaping the success of a young, dynamic company. Application Process: We are looking for immediate candidates to fill these roles, so please submit your CV today. Applications will be processed in order, with preference given to candidates who can start in early February.

Location: Ilkley, GB

Posted Date: 1/17/2025