IT and Systems Support

Location: Heathrow, London Standard Working Hours: Monday – Friday, 08:00 – 16:00 Summary: The IT Support Specialist is responsible for the day-to-day engineering support of Systems and Hardware for Bradford Swissport. Forming the EU arm of the Global IT Group and collaborating across teams and timezones. Duties range from maintenance, new user setups or hardware troubleshooting to long-term strategic innovation and supporting global IT initiatives. Working in collaboration with multiple departments across a range of projects the IT Support Specialist will need to be an adept communicator, capable of managing their time and priorities against competing deadlines. Position Description : Technical Skills Manage user identities (Active Directory & Azure Active Directory) Support Global IT Team in Systems Administration Activities (Windows 2019/2022, Ubuntu LTS) Fundamental knowledge of networking devices, topologies, and protocols Microsoft Office 365 Cloud (Add / Move / Change & Support) Support Global IT Risk Management & Cybersecurity Program Support users with all company issued/assigned devices i.e. mobiles, desktops and laptops Install and maintain ancillary IT Equipment and Software i.e. AV equipment, CCTV Software/Hardware, Access control, Radios and Printers Source and commission role-specific equipment including workstations, office equipment and warehouse hardware Proficiency in IT Asset Management i.e. purchasing, warranty, issuance, maintenance and recovery Responsible for asset tracking and audits Manage IT Vendor relationships across UK contracts Responsible for network performance, printing, and technical resources, including protection against viruses and other threats Responsible for Access Control and Monitoring of Network Resources First point of Contact for IT Systems Issues Supporting Skills Ability to collaborate with the Global IT Team, our Business Partners and Customers Lead the identification, training, and development of warehouse IT Superusers Lead IT improvement projects across local site Support and enable Large/Complex IT Innovation projects across the Global IT infrastructure Propose and build business cases for IT Improvements and Modernisation opportunities (i.e. paperless) Critical Response and Issue Resolution for Emergency IT Failures Hyper-Effective Communicator Updating task status in a timely manner Deliver presentations at a Senior Level Responsible for reporting on the day-to-day and monthly performance metrics of Local IT Act as a supporting resource across all departments to provide knowledge, guidance and insight on how IT systems are integrated Deliver training on new hardware and software, and the associated Processes Produce Documents and Videos which communicate Technical Concepts at an appropriate level for non-tech savvy individuals Required Experience: 5 years working in a similar role with similar job responsibilities Desired Qualifications: Any networking related qualification (CCNA or NSE4) Cloud Familiarity (Microsoft & AWS) Experience with ISO 27001 environments and/or Cybersecurity programs Minimum Expectation(s): Ability to work and manage your time proactively with minimal supervision Able to be managed remotely from a US location (Global IT Team) Vary communication style across audiences from highly technical to non-tech savvy Highly effective prioritisation and delivery of multiple high-importance tasks Keeps up to date on the latest technology and innovations Knowledge of assembling and commissioning Desktop and Server hardware Identity Management (Active Directory & Azure Active Directory) Must be able to pass five-year background check Ability to support multiple sites Strong Interpersonal skills Strong Technical Networking skills Excellent troubleshooting skills Eager to learn new skills and systems quickly with a proactive attitude Ability to work under pressure and to short deadlines Must be able to establish and maintain a positive and professional working relationship with all individuals Logical approach to issue resolution Open, helpful and patient approach to Team collaboration What we offer: Competitive salary 25 days annual leave, plus bank holidays Annual Bonus scheme, up to 12% of annual salary potential Employee Assistance Programme Free onsite parking Pension scheme Company sick pay scheme Inclusive, diverse, and friendly culture

Location: West Drayton, GB

Posted Date: 1/17/2025