Information Technology Support Administrator

We are urgently looking for an IT Support Administrator to join our Device Intelligence team. The ideal candidate will have proven experience in managing server rooms or data centers, including system monitoring, as well as expertise in IAM solutions and SSO. Key Responsibilities: Efficiently resolve IT support tickets while ensuring compliance with service level agreements. Deliver robust support for a range of mobile devices, including setup, configuration, and troubleshooting. Oversee employee hardware and software setups, seamlessly integrating new team members into our technology ecosystem. Manage user accounts and permissions through Active Directory, Okta, and other IAM systems. Maintain a meticulous hardware inventory, conduct server infrastructure maintenance, and oversee asset lifecycle management. Provide technical support for conference room setups, including audio-visual equipment and connectivity for company events. Monitor and maintain the local IT infrastructure, focusing on system health and security. Coordinate with external vendors for equipment support and maintenance, handling hardware replacements and repairs as needed. Collaborate with global IT teams within the company to support, maintain, and improve internal systems. Qualifications: A minimum of 5 years of experience in technical IT support within a corporate environment. Solid understanding of Active Directory management, Desktop Administration, and advanced troubleshooting. Proficiency in using ticketing systems to manage and resolve IT requests in a timely manner. Experience with IAM solutions such as Okta. Exceptional verbal and written communication skills. A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. IT support and administration certifications are highly regarded. Skills: Outstanding customer service skills with the ability to interface with a diverse range of individuals. Proactive and self-directed work style with excellent prioritization skills. Keen analytical and problem-solving capabilities. Meticulous organizational skills and a strong attention to detail. Ability to work collaboratively within a team environment. Knowledge of JIRA Service Desk or similar IT help desk software is beneficial. Technical Skills: Proficiency in troubleshooting and resolving complex IT issues. Knowledge of building and maintaining custom desktop systems. Experience with remote support tools and maintaining up-to-date desktop documentation. Familiarity with network protocols and troubleshooting across various network types. Experience with server room/data center management, including system monitoring. Proficiency in operating systems such as Windows 10/11 and familiarity with Server 2008/2012/2016/2019. Experience with Mac OS and MDM systems like Intune/Azure or JAMF. Experience with video conferencing tools like Zoom, and an understanding of their hardware requirements. Scripting skills with PowerShell, Python, or similar languages are a plus. Knowledge of version control systems like Git or Perforce is advantageous

Location: Manchester, GB

Posted Date: 1/17/2025