Accreditation Manager

Accreditation Manager Location : Remote working available for the right candidate Salary: Negotiable Our client is a global consortium that enables the achievement of business objectives through technology standards and open source initiatives by fostering a culture of collaboration, inclusivity, and mutual respect among their diverse group of 900 memberships. Their membership includes customers, systems and solutions suppliers, tool vendors, integrators, academics, and consultants across multiple industries The Role They are seeking an experienced Customer Support Manager with a sense of compliance, whose overall tasks will be account management of training companies and improvement of the customer experience. Key Responsibilities Account Management for Accredited Training Course Providers by: Maintaining customer satisfaction balancing obligations and services Leading regular meetings with the top 10-20 customers and regular communication with the others Excellent communication including clarity, use of language and result from that communication Provision of customer support by: Mastering the existing automation, suggesting and introducing new tools. Mastering the requirements and provide prospects and customers information matching their needs Manage customers through the accreditation process by Operating accreditation services and product certification programs using defined sets of operational procedures Continuous improvement of the customer experience, leading in: Ease of doing business Simplification of processes Improvement of communication means and content ensuring that customers understand the requirements and provide the required information Skills and Qualifications Highly skilled and experienced in international customer experience Experience of IT training market and service/activity coordination and planning Experience in International Teamwork and use of virtual communication skills A team player curious and eager to learn A contributor, confident enough to take all kinds of tasks when necessary Comfortable to use a large range of tools, software and means and skilled to suggest new ones Benefits Opportunity to work on industry-leading standards. Collaborative and innovative team environment. Competitive compensation and benefits. To Apply If you feel you are a suitable candidate and would like to work for this reputable company, then please do not hesitate to apply. ADZN1_UKTJ

Location: Reading, GB

Posted Date: 1/17/2025