Director of Customer Operations

Parkinson Lee Executive Search are looking for an experienced Global Head of Customer Operations for a minimum 12 month contract (high potential of perm). This is a fantastic role that will lead a transformative, technology-driven evolution in customer operations at a global scale. In a fast paced global business that is going through change and innovation this individual will be responsible for enhancing operational efficiency across multiple sites, customer engagement and satisfaction success, by combining technology-driven innovation with a strong focus on team empowerment and organisational culture. This role is ideal for a forward-thinking leader who is passionate about developing high performing teams, delivering outstanding customer experience and pushing the boundaries what's possible in customer operations / experience through the use of technology. Key areas will include; Being bold with technology for customer service including AI, machine learning, automation, and data analytics. Overseeing the adoption of these technologies across global teams to enhance customer engagement, optimise operational processes, and deliver seamless, personalised experiences at scale across regions and across the whole product range. Build and nurture a high-performing, engaged global team, empowering employees to adopt new technologies, share ideas, and take ownership of transformative initiatives. Drive the seamless integration of automation and AI into customer operations while ensuring that human touch remains a cornerstone of the customer experience. Work closely with Product, Engineering, Sales, and Marketing teams to ensure that customer operations are aligned with business goals. Champion the voice of the customer across the organisation, ensuring that customer needs, feedback, and insights drive the direction of customer operations and product development. We are looking for; Understand this may initially be a 12 month contract Ability to work in the South Yorkshire office, travel to other locations when required Proven experience in a senior operations leadership role within a business that has implemented new technologies within customer service / support - preference some international exposure Strong track record of leading and managing diverse, high-performing teams across multiple geographies. Genuine experience in leading complex change initiatives at pace ADZN1_UKTJ

Location: Sheffield, GB

Posted Date: 1/17/2025