Sales Support Administrator (Contract for 4 months)

JOB PURPOSE: The Sales support is responsible for supporting the Product Manager / Industry Group Manager for supplying customers with quality products, for increasing sales and for ensuring and maintaining customer satisfaction. KEY RESPONSIBILITIES AND ACCOUNTABILITIES Ensure stock releases to the warehouse are correctly placed and in good time for delivery; Type correspondence for customers and Principals / Suppliers. Prepare purchase orders, quotations and sales orders from customers and Principals / Suppliers. Conduct telephone sales and handle all incoming calls timeously; Ensure that customer database, with products purchased and pricing is established and maintained; Follow up on shipping documents and details; Ensure that records are stored safely electronically and are easily retrievable; Ensure that documentation is correctly and efficiently forwarded for processing for commissions to be paid; Perform customer satisfaction audits; Perform debt collections and aim to achieve 100% collections; Assist other Sales Support functions when colleagues are absent; Conduct responsibilities in accordance with ISO, SHE and responsible care; Telesales with a minimum of 21 calls to customers on a monthly basis; Support PMs on sample management. Provide administrative support to Rep, Product Manager and Industry Group Manager; Order processing and handling Consignment Accounts. Ability to engage with other Departments such as Logistics, Finance, Warehouse, Plant etc. Other reasonable tasks PERSON PROFILE Chemicals qualification / relevant Diploma/ Degree. Preferable but not essential. Administrative experience. Industry related experience. Logistic and shipping. Computer literate in MS Office. Experience on an ERP system. Preference to experience on CRM system. Computer literate, an intermediate user of Excel and understanding of MS office products - Outlook, PowerPoint, Word, Ability to work under pressure and support a team; Excellent communication skills both written and verbal and the ability to listen; Self-awareness and commitment to ongoing self-development; Understands the value of giving and receiving feedback, both positive or negative, in a team context SPECIFIC JOB SKILLS People and communication skills; Computer literate on the various MS Office packages – Outlook/Word/Excel/PowerPoint/ Good organizational and planning skills; Ability to be trained; Perseverance and ability to follow up and chase items required for completion of tasks and meet target dates. Attention to detail. Mathematical aptitude. Ability to multitask.

Location: Johannesburg, ZA

Posted Date: 1/17/2025