Application Support Specialist

Provide optimized Level 1 support to users within EMEA region; Assist users with matters relating to Business Applications; Manage, prioritize, and multi-task to resolve tickets within the SLA, policies and procedures set; Efficiently log, manage, escalate, and resolve all issues and interactions in an efficient manner dealing with cases from inception to completion; Identify any operational gaps and contribute ideas to establish processes that ensures Operational Excellence in IT Service Management; Act as a subject matter expert in delegated areas and provide solutions to various business functions or stakeholders; Provide input on specialized training needs; Engage with the company stakeholders to propose IT Solutions and improve the business flow as required; Coordinate with local, regional and global teams to manage and effectively deploy IT projects if required; Take ownership of support incidents and use all available resources and knowledge to resolve them. Update Knowledge Base (for both internal IT Support and User reference) and provide training and knowledge sharing with end-users where required; Take responsibility for projects as per the assigned timeline and deliverables; Consistently improve the quality of work by internalizing the feedback and coaching received. Able to travel domestically and internationally if required; Other duties or tasks as assigned by immediate superior. Requirements: Candidate must possess at least a Higher Secondary / STPM /"A" Level / Certificate / Diploma / higher in any field; A minimum of 1 year working experience in the related field; Proficient in English written and verbal communication skills; Fluency in German, Spanish, Dutch, Italian is an added advantage; Computer literate, has had exposure to or willing to learn about user support, troubleshooting systems and applications. Excellent verbal and written communication skills. Possess analytical approach with excellent problem-solving; Highly motivated and able to work under pressure and independently; Great attention to detail and able to manage workload effectively and meet deadlines; Minimal supervision to complete tasks, highly trainable and approachable. Knowledgeable in or willing to learn Incident Management across Desktop Technologies and/or Business Applications including service desk systems, incident and problem handling and escalation; Aware of current technologies that are related to end-user support and business strategies and keeping abreast of latest technology updates; Aware of ITIL concepts and processes, and using helpdesk ticketing system; Capacity for immediate self-education in use of new systems and software applications. Pleasant personality, resourceful, result-oriented & positive mind-set in servicing various stakeholders and business functions; Respecting and promoting individual and cultural differences; Adaptable to changing environment; Professional and pleasant telephone or email etiquette.

Location: Johannesburg, ZA

Posted Date: 1/17/2025