Product Support Engineer

Job Description : - Provide technical support to customers. - Ability to meet corporate SLAs. - Troubleshoot and resolve technical issues related to our software products. - Collaborate with cross-functional teams to deliver timely resolution of customer issues. - Lead RCA (Root Cause Analysis) efforts for recurring and critical issues, driving product enhancements and stability. - Actively contribute to case reduction initiatives. - Ensuring root cause analysis is carried out where necessary. - Stay updated on product features and updates to provide accurate and timely support to clients. - Continuously improve and optimize our technical support documentation, processes, and procedures. - Owning and progressing cases through to resolution by utilizing available resources and expanding own : - 3 to 7 years of product support and customer service experience. - Experience in both voice and non-voice support. - Experience in Software Product support is a must and SAAS experience is preferred. - Excellent interpersonal, communication, and collaboration skills - Good working on Office tools, CRM Tools, and Suites like Zoho, Salesforce, and CRM. - Strong technical and problem-solving skills. - Able to articulate simple complex problems or issues. - SQL Experience is preferred. (ref:hirist.tech)

Location: in, IN

Posted Date: 1/17/2025