Coffee Shop Supervisor

A British luxury fashion house headquartered in London. Catering for between 500 - 1000 people daily and we offer a full service all day café and Coffee Bar along with Daily fruit deliveries and some high end hospitality. Additional benefit of this location is great transport links to the location. We currently have an excellent opportunity for a dedicated customer focused coffee shop supervisor to join our team at a fantastic client in London. Role requirements (Task & Responsibilities): To manage a team providing retail breakfast, lunch, grab & go & hospitality offering To ensure company bookwork is completed accurately and on time. Manage the stock levels effectively and ensure ordering of goods is managed well. Working closely with the CPU for food offering To hold regular team meetings. To train and develop the team. To prepare month end accounts and reports for our client. To complete monthly audits. Ensuring company food standards are adhered to and wastage controlled. Ensuring all Food Hygiene and Health & Safety policies and allergen control procedures are followed. Ensure all FOH staff are attending for work at the correct time and wearing clean appropriate uniform at the commencement of their shift. Ensure all staff are working to the required standards. Complete the weekly service rota and re-allocate duties if required according to business requirements. Ensure cleaning and Health & Safety check lists are completed daily. Prepare all service areas for the days business relating to that meal service. Restock and replenish stocks and consumables as required during service periods, pre-empt customer needs and achieve optimum customer service delivery. Keep the kitchen informed of any food running out and pre-empt any delays in customer waiting. Operate cleaning, dishwashing equipment. Properly clean and store equipment, service, preparation and storage areas. Complete all / any necessary cleaning/hygiene duties. Serve customers, visitors, and guest in line with company and client service standards and expectations. Empty, remove and store rubbish / recycle rubbish in the correct place. On a rota basis work additional hours during and out of term time to assist with lettings, functions and school events. Check all special dietary requirements for pupils and staff on a daily basis. Liaise with the Executive/Duty Chef to ensure all functions, events and special diets are appropriately catered for. Attend daily menu briefing and communicate this information to the front of house team. General Responsibilities: Ensure attendance to all staff meetings as required. Ensure that all policies and procedural requirements of both legislation and company are adhered to in order to promote a professional and flexible approach at all times. Ensure that the correct uniform is worn neatly and cleanly at all times. Ensure all necessary checks are carried out in the service and associated areas for food temperatures. Carry out all reasonable request of the management. Be conscientious with regard to Health & Safety and report any hazards to the manager. Key personal skills and attributes: Previous experience of working within a catering environment Previous experience of serving customers within a catering establishment Team working abilities, Listening skills, the ability to work on own initiative, impeccable personal presentation, hygiene and behaviour to others, Food hygiene certificate preferred. The ability to be adaptable and be flexible as necessary. Reliable, Honest and able to demonstrate an open attentive approach to customer service. Willingness to learn new skills and take some responsibility. Ability to manage some moderately heavy lifting, carrying, and pushing. Knowledge / competencies: Ability to demonstrate reasonable / good understanding and use of verbal English. Ability to demonstrate reasonable / good standard of written English and reading skills. Similar experience of customer and / or food preparation environment is preferred • Wider wallet scheme (discounts at major retailers, restaurants, gyms etc). • Free meals on duty • Volunteers leave – up to one day per year. • Enhanced maternity, paternity and adoptive leave. • Cycle to work scheme. • Recommend a friend bonus. • Unrivalled individual training and development. • Well established apprenticeship programme. • Team & company social events. • Employee assistance programme. • Workplace pension. • Excellent career progression within a leading independent contract caterer. About us Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success. All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role. Diversity and Inclusion at Thomas Franks We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.

Location: Millbank, GB

Posted Date: 1/16/2025