Customer Service Administrator

Customer Service Administrator Job DescriptionOverview To deliver results through the handling of customer enquiries in line with their needs. Meet customer expectations by providing a market leading customer centric service which builds excellent relationships. Key Accountabilities and Main Responsibilities Demonstrate care and empathy for the customer and intermediary need in handling customer enquiries. Achieve high standards of quality, efficiency, and productivity, Build and maintain relationships through the delivery of customer requests within timeliness standards set. Take personal responsibility for meeting deadlines and resolving customer concerns. Contribute to a positive team culture. Demonstrate adherence to customer focus and conduct policy. Demonstrate flexibility and collaboration towards meeting customer and business needs. Experience & Personal Attributes Customer centric mind set and experience of working in customer services. Ability to work to a set of policies and standards. Demonstrate a flexible approach towards changing business needs. Professional A good level of English written and spoken is essential for this role About 10% of this role is on the phone - the rest is administration-based The role is based in Bournemouth (near the train station) This role is hybrid once training is completed - 3 days in the office £24,000 Start date 24th February - credit and background checks will need to be done for this role What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4647176

Location: Bournemouth, GB

Posted Date: 1/16/2025