Desktop Manager/Lead

We are looking for an experienced Microsoft 365 Desktop Support Manager/Lead with the following skills and experience:- Strong leadership and influencing skills - previous experience of managing an enterprise level Desktop support function Ability to set direction for internal corporate services – so need a solid technical background and understand service (know what looks good) Be highly customer centric Previous Desktop budget management £5m responsibility Be commercially focussed and strategically savvy, including cost savings Have 3rd Party and stakeholder relationships experience Background of IT Desktop / End User IT support experience Good knowledge of M365 / Azure Ability to set the direction, shape and enhance the future desktop support function Requires a broad technical awareness and have the gravitas and confidence to challenge Ability to change current culture and reset – Know what looks good Have an eye on Cyber Essentials / Security Responsibilities for Audits, Software licences, ISO etc. Nice to haves: A background in working at this level for a Managed Service Provider – would be ideal Awareness of latest Commercial and Desktop strategies Cyber Essentials – ISO Best practice ITIL Change / Transformation experience Legal or law firm background but not mandatory For more information regarding this job opportunity please apply within.

Location: Manchester, GB

Posted Date: 1/16/2025