Head Concierge

The Chelsea Harbour Hotel is seeking an experienced Head Concierge who will be responsible for providing up to date information on major events in and outside the hotel and to supervise all uniformed staff in the Concierge department. As Head Concierge your key responsibilities include: Assist clients with their enquiries and queries in an efficient and courteous manner. Supervise the work of the Concierge team to ensure that the highest standards are maintained. To have a comprehensive knowledge of London restaurants, theatres and relevant guides to travel. To be fully knowledgeable of the hotel facilities, daily events, and all fire and emergency procedures Ensure highest standards of cleanliness and tidiness are maintained throughout the department. To be extra vigilant of people leaving and entering the hotel and be familiar with all hotel security policies and procedures In conjunction with the Front Office Manager, to provide a systematic training and induction programme to all Concierge staff and conduct performance reviews on a regular basis. As Head Concierge, the essential skills required: To be a people person with enviable customer service skills. Golden key holder (desirable). A great communicator who can deal with guests from all over the world some with incredible requests. Good organisational skills. An unflappable temperament. Professional integrity. For you We offer a benefits package including: Social Events, Wellbeing and Team Activities Training and development Cash Health Plan cover option available Pension Salary Sacrifice Scheme Career development and salary reviews Interest free Season Ticket Loan Scheme 1 Volunteer Days per year (fully paid and in addition to your annual leave) Complimentary meals prepared for you by our chefs Length of Service related holiday scheme My Millennium discount perks Discount on Accommodation worldwide and 50% Food and Beverage Outlets Life Assurance Recommend a Friend Scheme and many more About the Hotel The Chelsea Harbour Hotel is a luxury 5-star all suite hotel set in the exclusive Chelsea Harbour Marina and within walking distance from the legendary Kings Road. All of the hotels luxury suites are spacious and elegantly furnished, with four spectacular penthouse suites which offer some of the best panoramic views across London from their spacious roof terraces. Leisure facilities at the hotel include the Blue Harbour Health Club and Spa, with a 17 metre indoor swimming pool, state of the art fitness centre, sauna, steam room, six treatment rooms and hair salon. About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into four collections; Lengs Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. AMRT1_UKCT

Location: South West London, GB

Posted Date: 1/16/2025