Trainee Complaints Advisor

Trainee Complaints Advisor | Stevenage, Hertfordshire | Monday to Friday 9.00am – 5.00pm | Starting salary of £24,500, with an increase after 6 months Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and fast-paced environment? Our client, a market-leading company that connects consumers with trusted tradespeople, is seeking a dedicated and detail-oriented Trainee Complaints Advisor to join their vibrant team As a Trainee Complaints Advisor, you will play a pivotal role in ensuring customers receive prompt and effective resolution to their concerns. Are you the right person for the job? An excellent standard of spoken and written English A calm and empathetic nature. Excellent problem-solving abilities. Familiarity with CRM and word processing packages. Customer-centric mindset and a passion for delivering exceptional service. Strong Administration Skills Comprehensive IT Skills What will your role look like? Managing customer complaints through various channels Collaborating with different parties to investigate and resolve issues Identifying trends and providing insights to improve overall customer satisfaction Responding to emails and phone calls professionally and courteously Maintaining accurate records of complaints and resolutions What can you expect in return? A dynamic and collaborative work environment Opportunities for career growth and professional development Competitive salary and benefits package Inclusive and diverse workplace culture Recognition for your contributions What's next? It's easy Click “APPLY” now We can't wait to hear from you Your data will be handled in line with GDPR. ADZN1_UKTJ

Location: Stevenage, GB

Posted Date: 1/16/2025