Customer Service Coordinator - FMCG

Customer Service Coordinator - FMCG / Internal Account Manager Telford Salary - Competitive Full Time - Permanent i2r manufactures a comprehensive range of aluminium foil wrinklewall and smoothwall containers used throughout the food industry. As a global leader in our field, we supply superior, lightweight, robust aluminium foil packaging for food for many leading retail brands as well as foil containers for wholesaler and distributor markets worldwide. The Role We are looking for a Customer Service Coordinator known internally as an Internal Account Manager to maintain satisfaction and management of the day-to-day customer account activity allowing commercial functions to be able to focus on growing and developing new business. The Internal Account Manager will act as the interface between the operational aspects of the organisation and the customer with bi-directional feedback i.e. customer requirements filtering into the organisation and operational information feeding out of the organisation back to the customer. The quality and timeliness of this information is of the essence to ensure excellent customer service is reached. Main Duties and Responsibilities: Establish and develop relationships with both new and existing contacts within the allocated customer portfolio to determine customer's needs, expectations, limitations, and requirements for the purpose of providing customer satisfaction. Handle purchase orders from inputting orders into the system to updating orders to reflect any changes. General order book maintenance to support OTIF. Proactive customer order management, contact customers with order resolution, current shipping information and corrective action on late or problematic orders. Maintain a high level of awareness and responsiveness to customer needs. Demonstrate initiative in problem-solving, action any customer complaints quickly and efficiently taking ownership of the issue. Manage any product returns in compliance with quality procedures, liaise with transport/warehouse to meet required timescales. Generic ‘Sales' inboxes maintenance. Work closely with the External National Account Managers to deliver an excellent customer service. Provide support during new account set up. Carry out customer reviews and Support the External National Account Managers to achieve monthly and yearly targets. Participate in special customer projects and/or provide support to project teams regarding improvements, new items or changes to existing packaging. Update and maintain internal systems with relevant information, ensuring data integrity and accessibility for all team members. General administrative duties, as necessary to support the wider team. Lead by example, promoting the Company's core values and objectives. Understand and adhere to corporate policies & procedures. About You Essential experience for the role is: Working within an FMCG business Demonstratable record of success Experience in FMCG Forecasting Has previous experience in building relationships with customers via phone, email or face-to-face in Purchasing/Supply Chain Intermediate-level Microsoft Office Applications The ideal candidate will also have: Experience and knowledge of commodity-driven products and pricing Knowledge of the UK food industry Experience with SAP Experience in data input onto CRM systems We're looking for someone who has: Ability to work in a fast- paced environment to tight deadlines. Excellent teamwork Ability to communicate in all formats and at all levels with colleagues, managers, and external organisations. Organisational skills to prioritise effectively. Strong customer service skills Self-motivated Excellent people skills Good IT skills including, Microsoft Office, Excel, Word, PowerPoint, MS Teams (but not essential) Benefits Offered : 37.5 hours per week - Monday to Friday 8.45am - 5.00pm 25 days annual leave, with an additional non contractual day for birthday Pension with employers' contribution Cashplan and discount benefit scheme Annual bonus scheme based on company and personal performance. Apply today with an up-to-date CV. ADZN1_UKTJ

Location: Telford, GB

Posted Date: 1/15/2025