Information Technology Service Management Specialist

I’m looking for an experienced ITSM professional to lean in on maturity activities and contribute to service improvement plans, within a global enterprise organisation. Role Title: Service Controller Specialist Location: Cambridge (Hybrid Working) Pay Rate : £500-600 Inside IR35 Duration: 3-6 Months A key part of this role will be US coverage, so need someone flexible with their time. Key Responsibilities: Major incident Management which will include setting up a major incident bridge, assessing business impact, leading the major incident call and sending communications Change Management assessments and approvals. Knowledge article quality review and addressing feedback. Quality assessments, Trend Analysis, Post incident reviews. Preparation and presentation of ticket data at the Daily Service Review. Ideally you’ll have: ITIL V4 foundation qualification. Demonstrable experience within Incident and Change Management Strong problem resolution skills and a can do attitude. Consistent track record of effectively prioritizing and completing tasks in a reactive fast paced environment. Good interpersonal skills, self-motivated and the ability to lead by example. Sound like you? Please apply directly for more details.

Location: Cambridgeshire, GB

Posted Date: 1/15/2025