IT Engineer

Job Title: Group IT Engineer Position Overview: A growing organisation is seeking an experienced Group IT Engineer to oversee the deployment, maintenance, and optimisation of their IT infrastructure across Yorkshire. The ideal candidate will have a strong technical background and experience in network systems, telecommunications, and hardware/software management, ideally within a hospitality environment. This role is pivotal in ensuring the IT systems are efficient, secure, and aligned with the organization’s evolving needs. Key Responsibilities IT Hardware Management: Oversee the deployment, maintenance, and optimization of PC hardware and software, ensuring all systems are up-to-date across all locations. Perform regular maintenance on communications cabinets and manage office relocations as needed. Technical Support: Provide second-line technical support to end-users, addressing hardware and software issues promptly. Troubleshoot and provide support for property management systems (PMS), Wi-Fi, telecommunications, TV, and AV systems. Offer hands-on IT support to senior stakeholders. Supplier Management: Maintain strong relationships with third-party suppliers to ensure consistent support. Procure IT equipment and services in a cost-effective manner. Training and Development: Provide training and guidance to on-site IT teams, fostering a self-sufficient environment. Stay updated on emerging IT trends and technologies relevant to the industry. Project Involvement: Participate in IT projects, including system upgrades, new technology implementations, and expansions. Asset Management and Documentation: Maintain accurate records of IT systems, configurations, and procedures. Ensure property teams have access to relevant documentation. Qualifications/Experience: Bachelor’s degree or equivalent experience in Computer Science, Information Technology, or a related field. Minimum of 2 years’ experience in IT end-user support/helpdesk roles. Strong troubleshooting skills and ability to resolve complex technical issues. Collaborative team player with excellent communication skills and a customer-focused mindset. Experience with remote administration and connectivity methods. Proficiency in Microsoft-based systems, including Active Directory, Azure, and Exchange (cloud and on-premises). Knowledge of networking protocols and LAN/WAN configurations. Familiarity with hospitality IT systems (e.g., Opera PMS, Micros, HotSOS, Mitel PBX/Dect, key access systems, and digital signage systems). Hands-on experience with Ethernet/Fibre patching and telecoms wiring. Ability to effectively communicate with both IT and non-IT stakeholders. This position offers an opportunity to make a significant impact on the IT operations of a dynamic and growing organisation. If you’re a proactive and skilled IT professional with experience in multi-site environments, we’d love to hear from you

Location: York, GB

Posted Date: 1/15/2025