Customer Account Executive

Central Employment are delighted to be working with a leading FMCG provider, as they look to recruit a Customer Service Account Manager, based in County Durham. £24,000-£27,000 DOE Peterlee, office based role Reporting into the Customer Service Manager Customer Service Account Manager profile: As part of a busy and mutually-supportive Customer Services team, the role is key to building and maintaining great customer relationships, handling new orders, queries and major projects. Key responsibilities of the Customer Service Account Manager: Respond to incoming contacts from customers via telephone, website and email Maintain and further develop relationships with existing customers Accurately determine the order needs of customers Liaise with other departments including Accounts, Purchasing and Warehouse in relation to satisfying Customer Orders and handling queries Work with team members to ensure all customer needs are covered Work with external Sales staff to help process their quotations, orders and queries Undertake products training as and when required Process information via our computerised order processing and accounts system Create presentation documents in relation to orders/quotations using Microsoft Office programs Maintain accurate records of contact, project requirements and customer requirements Essential/Knowledge/Experience: You will need to be a B2B Customer Services professional with a minimum of 2 years’ experience in a similar role. Ideally, you are capable of working with minimal supervision as you will largely be responsible for your own workload management. You will also need to have excellent communications skills as you will be dealing with customers at all levels of organisation size and sophistication. The role involves processing a lot of detailed information and each project will be different, so you will need to be adaptable and capable of retaining knowledge.

Location: Peterlee, GB

Posted Date: 1/15/2025