Customer Service Advisor

Customer Service Advisor Our well-known client based in Great Baddow is looking for a Customer Service Advisor to join their team on a full-time basis. This is a fantastic Customer Service Advisor opportunity for someone who wants to learn or build on their customer service and complaint handling abilities in a busy trade environment. As one of our Service & Complaints Advisors you will be reporting directly to the Customer Service Team Lead. Customer Service Advisor Responsibilities will include but are not limited to: Responding to customer enquiries at the first point of contact from a variety of channels including, phone, email, web, and internal systems Taking client bookings Work closely with the transport planners to ensure customers are getting the service they have been promised Provide clear and concise responses to all enquiries and ensure all information given is correct and accurate Resolve customer issues and complaints in a timely manner or where necessary escalate following an internal process to get the best resolution for the customer Provide reactive and proactive support to increase customer retention Ensure all missed calls are followed up Provide ETAs and servicing history to customers when requested The successful Customer Service Advisor candidate will have at least 1 year experience working within a customer service environment, excellent communication skills, the ability to use own initiative, work well under pressure, be organised, efficient and able to multitask. Office experience is preferred but not essential. A car driver is essential due to their remote location, closest public transport is 2 miles away. Customer Service Advisor Benefits Company pension Cycle to work scheme Employee discount On-site parking ADZN1_UKTJ

Location: Chelmsford, GB

Posted Date: 1/15/2025