Customer Service Planner

Our Client are currently looking for a Customer Service Planner in Lincoln. Candidate must be available to start on 3rd February, with no leave for first three weeks, due to training requirements Interviews w/c 20/01/25 Based - Lincoln 37 hours per week, with shifts between Monday and Sunday, including bank holidays, on a rota basis. Operating hours are between 7am and 9.30pm. Opportunity for temp to perm Salary £23,143 Role is office based, initially with the possibility to work on a hybrid model once probation passed. This may take around 5-6 months to pass probation. Role is based in Lincoln Candidate would assist in the delivery of a business-critical service to ensure that both planned and reactive work is scheduled to meet business performance targets (Service, Serviceability, Quality and Risk) and systems are updated with work activities. Take ownership of todays and tomorrows work schedules, to ensure that all work is completed within the agreed timescale Prioritise and deploy reactive work according to priority matrix to field resources via telephone, complying with health and safety guidelines. Ensuring resource has the availability to complete the work and remove any work that cannot be completed as a result Escalating to relevant teams where high priority work cannot be deployed Contacting both internal and external customers, to keep them informed and realign expectation What does it take to be an In Day Scheduler? To be successful in this role we are looking for the following top skills: Well organised with excellent administration skills. Teamwork and willingness to help others Good communication skills at all levels with both internal & external customers Ability to work within a team whilst owning your own workload Prioritisation and decision-making skills We would love to hear from you

Location: Waddington, GB

Posted Date: 1/15/2025