Service Demand Planning Associate

Job Title: Service Demand Planning Associate Job Function: Demand Planning Therapy Area/Industry: Healthcare/Technology Location: UK (Primarily office-based with flexibility to work from home) Job Description: Proclinical is seeking a motivated and detail-oriented Service Demand Planning Associate to join our team. In this role, you will coordinate the supply-demand balancing process to ensure customer satisfaction across the UK and ROI. You will be a vital member of the Service Excellence team, reporting to the Service Demand Planning Manager. Responsibilities: - Utilize digital tools and systems to monitor service activity demand and supply, identifying and resolving imbalances. - Collaborate with cross-functional stakeholders to address supply issues and ensure efficient service delivery. - Support weekly Demand-Supply balance meetings with insights for informed decision-making. - Ensure data accuracy and process adherence for optimal inventory management. - Maintain proactive communication with customers regarding demand planning updates. - Plan resources day-to-day through active dialogue with key stakeholders. - Timely plan out-of-hours cases and re-prioritize as necessary. - Support mid-long-term demand planning to forecast installations, de-installations, and relocations. - Monitor and respond to global supply chain availability changes. Key Skills and Requirements: - Minimum of 5 GCSEs or equivalent, including English and Mathematics (A-C grades). - Experience in demand planning or a technology-led environment, preferably in healthcare. - High attention to detail and proven ability to manage multiple conflicting priorities. - Familiarity with CRM systems and strong data analysis skills. - Excellent communication skills to engage with internal/external stakeholders at all levels. - Knowledge of UK and Irish geography is highly beneficial. - Experience using enterprise information systems (e.g., SAP, ERP, SalesForce). - Proactive and resilient team player who can work independently and thrive in a fast-paced setting. Please Apply on Linkedin. Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies. Proclinical Staffing is an equal opportunity employer.

Location: Burgess Hill, GB

Posted Date: 1/15/2025