Seasonal Temp (Retail)

Key Responsibilities • Welcome customers through maintaining an upbeat, warm, helpful and authentically MISSOMA environment • Be a MISSOMA ambassador; offer style advice, educate them on the brand and our ethos, share your own personal experiences and honest feedback, while helping each customer choose the right product(s) for them. • Provide an exceptional customer experience from the moment customers enter the store through to point of purchase. • Understand the core values and culture of MISSOMA and reflect these in everything you do. • Engage with customers at every touch point with a friendly and thoughtful approach. • Find solutions to customers’ problems, always with the customers’ experience and needs in mind. • Identify and implement out of box opportunities to exceed customer expectations. • Create a seamless interaction between our customers and the instore technology. • Become an expert on all MISSOMA products, with an active working knowledge on product basics, styles, materials, collections and after care. • Develop and nurture relationships with repeat customers, frequently engaging them pre and post shopping visits. • Support your line manager with visual merchandising presentation strategy and concept standards • Ensure the shop floor reflects the brand and concept standards at all times and in doing so is consistently maintained. • Adhere to all MISSOMA policy and procedures and store standards. • Clean and organise the store both front and back of house to support overall seamless store operation. Competencies & Experience • 1 years relevant service experience in a fast -paced, within a luxury retail environment or high volume customer facing role. • Ability to gather customer feedback and trends and share said insights with management • Strong interpersonal and communication skills with the ability to communicate professionally and effectively with customers, employees and management. • Can consistently elevate the customer experience by being; proactive, approachable, positive and engaging. • Ability to identify each customer’s unique needs and tailor your customer service approach accordingly. As well as provide a welcoming space for customers to ask questions. • Familiarity with the user functionality of desktop, mobile, tablet and digital technology • Ability to multitask and work in a fast-paced environment • A positive “can do” attitude • A passion for MISSOMA as a brand and our products, as well as an understanding of the MISSOMA mission and aesthetic.

Location: London, GB

Posted Date: 1/15/2025