Technical Support Engineer Lift Components

Technical Support Engineer Lift Components Remote working - Leicester Overall Purpose of Job: To provide a technical support function for Lift Component Administrators and customers to enhance sales capabilities. To maintain and update technical data and information on the Lift Components Website which will create data driven metrics to drive excellence/quality/customer satisfaction and simplicity. Responsibilities Adding/Maintaining and Updating technical data on the Lift Components Website. Dealing with technical enquiries from external customers. Providing Technical guidance as required for Lift Components Administrators. Ad hoc support to Lift Component Administrators as required which could include leaver and starter support. Adhering to company health and safety policy. Identifying parts using in house computer systems and acquired knowledge. Identify obsolete parts and supply alternative means to rectify the problem. Source parts and costs from external vendors. Assist in the retrieval of archive material. Identify alternative suppliers if need arises. Qualifications and Experience Good technical knowledge of parts Good knowledge of industry Excellent organisational and prioritization skills Qualities and Behaviors Works effectively as part of a team and gains engagement from others Clear and professional communicator Desire and drive for quality Flexible and adaptable to changing circumstances & deadlines. Works effectively under pressure ADZN1_UKTJ

Location: Leicester, GB

Posted Date: 1/15/2025