Client Operations Partner

Opticore IT is a rapidly expanding specialist IT Service Consultancy offering a wide variety of opportunities to work within challenging and exciting environments across our client base which spans multiple verticals including Finance, Media, Telecommunications and more. Join Us as a Client Operations Partner We’re on the hunt for an enthusiastic Client Operations Partner to join our dynamic Operations Team for a 12-month Fixed-Term Contract . If you’re someone who thrives on organisation and collaboration, this opportunity is for you This is a hybrid opportunity based in the heart of London and you’ll be happy working from our HQ in Liverpool Street two days a week. Are you a detail-oriented, multitasking maestro? You’ll be at the forefront of driving efficiency and delivering exceptional results. Here’s how you’ll make an impact: What you’ll be doing: Project Creation: Spearhead the creation and tracking of projects within our ERP, ensuring everything runs like clockwork Budget Tracking: Oversee project budgets, including chargeable expenses and order utilisation - your eye for detail ensures the data in our ERP is always spot on Renewals: Take charge of chasing client renewals and keeping a sharp eye on contract end dates to ensure nothing slips through the cracks Sales Reporting: & Insights: Collaborate with the Sales Team to manage client reporting and utilisation trackers, keeping everything on point. Deliver insightful internal sales reports and analytics to help drive smart decision-making Purchase Tracking: Manage purchase orders between suppliers and clients, ensuring accuracy and approval processes for seamless reporting to the finance team. Alongside handling internal or external escalations with a cool, professional approach Month-End Processing: Dive into month-end processes like creating invoices and tackling client queries like a champ Client & Supplier Onboarding: Be the welcoming and efficient link between Sales and Operations that ensures smooth onboarding of both clients and suppliers Cross-Functional Collaboration: Partner with teams across HQ—finance, resourcing, delivery, and sales - to deliver seamless support Inbox Management: Handle team mailboxes with finesse, responding to and escalating requests as needed What you’ll bring: Proven Expertise: A solid track record in a Client Operations or Sales Support opportunity, where you’ve demonstrated your ability to excel and deliver results Academic Ability: A degree in a relevant subject (business, finance, or another analytical discipline) showcasing your determination to succeed and achieve Tech Savvy: Hands-on experience with NetSuite or a similar ERP/CRM platform, paired with advanced proficiency in Microsoft Office - especially Excel and Word. Alongside the ability to research and troubleshoot challenges independently Organisational Superstar: Exceptional multitasking and prioritisation skills to thrive in a fast-paced environment, ensuring consistency, accuracy and meticulous attention to detail Problem-Solving Pro: Outstanding time management and a knack for thinking on your feet to solve problems quickly, logically and efficiently Proactive Self-Starter: The ability to work independently and collaboratively, taking initiative and driving projects to completion Top-Notch Communicator: Strong verbal and written communication skills, combined with a flair for building relationships and collaborating with internal teams and clients alike What we offer: We believe in rewarding our team with more than just a salary. Here’s a glimpse of what you’ll enjoy: A Competitive Edge: A salary that reflects your talent and hard work, plus a discretionary bonus to celebrate your successes Time to Recharge: 23 days of annual leave, on top of bank holidays - because work-life balance matters Health & Wellbeing: Comprehensive private healthcare and dental cover to keep you in top shape including 24/7 GP, Life Stage Cash Plan, Supplementary Benefits, Structured Counselling and EAP Secure Your Future: A solid pension plan to help you plan for tomorrow, today Perks with Purpose: Access to salary sacrifice schemes for EV cars, workplace nursery fees, cutting-edge tech, and cycle-to-work options - supporting your lifestyle and goals Fun & Connection: Regular team and company-wide social events to keep the good vibes rolling (recent examples bowling, golf, quiz nights and much more) Rewards & Awards: Our Kudos awards enable all employees to be rewarded by managers and colleagues, celebrating achievements throughout the year with prizes and additional time off If you think you could be the next member of the Opticore IT Operations team, get your CV over to join.usopticoreit.com Diversity: At Opticore IT we embrace diversity and are committed to equal opportunities. We actively recruit for an inclusive and diverse workforce and as such, want to ensure we do everything we can to support your application. We want you to feel empowered to let us know if you require any adjustments to be made to your application or interview process so, please speak to our recruitment team.

Location: The City, GB

Posted Date: 1/15/2025